Question about Panasonic Televison & Video

Open Question

Panasonic DVP3962 - Getting stuck halfway through DVD

My Panasonic DVP3962/37 DVD player has suddenly begun to display some unwanted erratic behavior:

- when I first insert a DVD, it accesses and plays whatever I ask it to, up until the moment where it freezes (I don't know what it's called, but every DVD player I've had seems to do it at the same point on any given DVD.) Instead of just pausing for a little bit, it completely locks up, and won't do anything. I can turn on and off the "mute" feature and hitting "display" brings up the display on screen, but the DVD will not progress no matter what else I do, the eject button doesn't work, and I can't return to the main menu.

- turning off the DVD player at this point always works with the button on the device itself but not the remote control.

- when the system turns back on, it just says "loading" and won't tell me anything.

- and, the only way to get the DVD to eject is to wiggle the door of the DVD player, which on this model is actually the lip of the DVD tray. No other method (turning on and off rapidly, hitting the eject buttons, etc.) works.

It started doing this with a brand-new copy of the first disc in the Firefly boxed set, about 25 minutes into the second episode. But now it's doing it with every DVD I've tried since that first one, and it seems to be at random places now rather than the "middle" of the content, where I'm used to seeing that pause.

I've tried blowing into the device, but that didn't seem to change anything. Is it time for this cheap Wal-Mart device to go gentle into that dark night, or is there something I'm missing?

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

SOURCE: Toshiba SD-3980

http://www.tacp.toshiba.com/tacpassets-images/notices/sd-3980_sd-k750.asp

read that

Posted on Mar 23, 2008

Ad
  • 2 Answers

SOURCE: Any button pushed on my remote control causes ''SET 1'' on display.

Hi, All you need to do is point the remote at your DVD player and hold both the number "1" and "enter" keys down for about 10 seconds. Evidently that re-sets the remote. It worked for me so good luck.

Pete

Posted on Dec 26, 2008

  • 1 Answer

SOURCE: displays no disc

I had the exact same problem. When I finally opened the top there was another disk already in there. I guess if the unit shuts off and you leave aa disk in it will stay in the player even though when you open the door to place another disk in the tray will be empty. All you have to do is unscrew the cover aand then you will see a crossbar held in with two screws where the disks are. unscrew them and take out the two disks thay are stuck togeather. Replace eveything and rescrew and enjoy the movie!! Hope this helps!

Posted on Feb 08, 2009

  • 59 Answers

SOURCE: DVD stuck in DVD player will not eject

I just fixed one of this exact model SD-V392SU with same problem. This takes a bit of manual dexterity, but it can be done with some care and patience.

THE PROBLEM:

There is a small plastic nylon gear on the shaft of a miniature motor in the DVD mechanism. This gear is likely floating loose in the machine. It is what connects the motor's shaft to the rest of the mechanism to operate all it's functions which include opening and closing the tray and raising and lowering the laser and spindle motor that spins the disks. Be careful not to lose it once the lid is removed from the unit. It is quite small.

Unplug the unit and use a well lit area to work in such as the kitchen table covered with a large towel to protect the unit and the table.

There are 5 Philips head screws holding the lid on. One each side and 3 in the back. Remove those paying attention to where they come from. There is a subtle difference in the lengths of the screws. I use empty prescription bottles to keep things sorted when I work.

The lid can be removed by sliding it slightly backwards and tilting the rear of the cover upwards and back. Once the lid is off the unit, you must locate the small white nylon gear that has come off the shaft of the miniature motor that drives the mechanism. A good tip is to lay out a dark colored large towel to shake and dump the loose gear out and onto so you can more easily see it's white color.

REMOVING THE DVD MECHANISM:

There are 2 flat ribbon connectors and one 3pin mini molex connector connecting the DVD mechanism to the main board of the unit. Grasp the cables as close to the connector as you can get.and gently disconnect these by carefully pulling them out. All three are different, so you can't mix them up to put them back.

There are four screws holding the black plastic mechanism in the unit. One long shoulder style screw at the rear center of the mechanism, and three short screws with captive washers. Two of the three short ones are located one on each side of the mechanism towards the front face of the unit and one near the right hand side about three quarters of the way to the rear of the mechanism. A magnetized Number 2 Philips is the best tool for removing and replacing these screws as the two short front screws must be removed from rather tight quarters in the recesses of the unit. The magnet holds the screws on the tip so you can raise and lower them into position while removing and replacing them.

Once the three connectors and four screws are removed, you can lift the rear of the mechanism slightly and tilt the mechanism out of the unit. Once again, keep a sharp eye out for the loose little white gear.

Now that you have the mechanism out of the unit, you can manually eject the captive DVD.

First a little about how this mechanism works.

Look at the front face of the mechanism. You will see a white actuator bar that slides left and right. This is what raises and lowers the laser/spindle assembly. When the mechanism motor spins, connecting gears move this bar raising the laser/spindle motor assembly up. This causes the disk to be clamped against the top of the drive in play mode so the spindle motor can rotate the disk for the laser to read, The disk tray is basically locked when in this position and it can not slide out to give you the disk.

With the gear missing from the mechanism's motor, it will be possible to move that white actuator bar that raises and lowers the laser/spindle motor assembly. Note that there is a switch with three wires on it located on about front face center that is operated by that white bar. This switch tells the mechanism motor when it is loaded and unloaded so the motor knows when to stop spinning as it loads and unloads. Once the bar lowers the laser/spindle, the tray should be able to be coaxed out. Looking at the bottom of the mechanism, you may be able to spot the gear so you can assist the mechanism's white actuator bar, but with the motor's gear missing, the other gears can spin freely.

Once you have your disk out and you have found that little white gear, you can begin the actual repair of the mechanism.

Looking at the bottom of the mechanism, you can see the bottom of the motor the little white gear came off of. This is NOT the spindle motor that spins your DVD's Once you know where that motor is, you can imagine where the shaft of it will appear on the top. Viewing the top of the mechanism, there is a combination of gears that that little gear drives and you should be able to find the motors bare shaft pointing up. This, of course, is where that little white gear belongs.

Now there is two ways to put the gear back on the shaft. I removed the two other gears this one meshes with so I had a little more wiggle room. The other way, of course is to leave the other gears in the way. This makes replacing the small gear more difficult as there is less room for error in placing the gear.

The gear closest to the front of the mechanism has a plastic hook that can be very slightly moved aside to allow that gear to come off it's shaft. Note the difference between the top and bottom of these gears so you know which way they go back on. Once the one with the hook holding it on is off, the other one can just slide off it's axle as it is held in place by the first gear you took off.

I used some Q-tips and alcohol to clean the shaft of the motor and the inside center of the little gear. Then I used a poor man's bearing mount (clear nail polish) and a plastic tooth flossing tool to apply a very thin coating to the inside of the gear and a Q-tip for coating the outside of the shaft to help keep the gear from coming off again. This must be very carefully applied as you don't want any excess nail polish running down the shaft of the motor and getting in the bearings of the motor. There is a special fluid called bearing mount for fixing pulleys and gears on shafts, but I didn't have any of it or the commercially available thread lock. Bearing mount is basically just very thin, watery thread lock like fluid.

I used the small pick end of the tooth flossing tool to position the gear over the motor's shaft and then pressed it back on using a small screwdriver. The gear is very light, so the tackiness of the nail polish was enough to hold it to the tooth pick's curved pick end. Give the nail polish at least an hour to dry before attempting to move the mechanism. Now that the gear is in place, things can't free wheel any more and you don't want to stress the gear before the polish has had a chance to dry.

Once the gear is pressed back on the shaft of the motor, you put the other two gears back where they came from and it's ready to go back in the unit.

Tilt the front of the mechanism down slightly as you slip it back into position. Note that the back end of the mechanism has a small recess where the rear supporting post fits into. All the holes for the screws should be lined up before you start putting them back in. A good tip is that I always turn the screw counterclockwise or reverse after placing it in the hole and wait for it to thump or click down again before turning it clockwise in. That way I know the screw is seating properly and won't cross thread. It turns back in very easily or I reverse again.

Hold the ribbon cables as close to the end as you can as you put them back in their sockets. There is a small amount of reinforcement near the ends of the ribbons to assist in plugging them back in. Otherwise, it's like shooting pool with a rope. :o)

Replace the lid with the rear of it tilted up and slide the front under the face of the front bezel. Everything should fit nicely and the screw holes should all line up. If it doesn't, you've got it wrong, try again.

That's about it. I hope this helps.

Posted on Feb 22, 2009

  • 1 Answer

SOURCE: I have a Panasonic combo

Hold down the "1" and the "Enter" buttons together for about 10 seconds. This worked for me.

Posted on Mar 18, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Show me how to clean a lens on a dvp3962


You usually use a cleaning disc, available from your local computer shop.

Feb 12, 2015 | Philips DVP3962 DVD Player

1 Answer

Philips dvp3962/37 turns on and off


the problem is may be at the main Capcitor in the power supply. if not try the relay. pls do inform me if this works ...

Jul 03, 2012 | Philips DVP3962 DVD Player

1 Answer

The HDM1 on the DVD player model DVP3962/37 has no signal. The player has been working for a year with no problem. We can only watch the DVD on component 1 which is not in color.


The HDMI should work hooked directly to tv through An HDMI input but if it doesn't, try either watching yourself or have someone watching while you twist and try to push all three(blue, green ,red) connectors into their in/out jacks. I feel composite gives you better picture anyway> the HDMI is just easier because it carries sound and audio. Anyway, one of your jacks is probably not in all the way>

Apr 04, 2011 | Philips DVP3980 1080P DVD PLAYER

1 Answer

It's stuck on disc lock , by accident and it's askin for a password how can we reset this player


Try using 136900. If this password works for you, then using your remote, access the general setup menu and choose the Disc Unlock option (which if you tried accessing it before, was greyed out.)

Hope this helps!

Oct 14, 2010 | Philips DVP3962 DVD Player

1 Answer

How do i deactivate the password on a philips dvp3962


Try using your remote, access the general setup menu and choose the Disc Unlock option.
Hope this helps!!

Mar 01, 2010 | Philips DVP3962 DVD Player

1 Answer

Philips DVP3962 dvd player not showing picture when play dvd but can hear music. Sound is going through receiver and video hooked up to go through tv.


I put A dvd in my phillips dvd player dvp 5140 player and it say put in a password i never put a password in it how can i get rid of it

Dec 28, 2009 | Philips DVP3962 DVD Player

1 Answer

Is it possible to brick your standalone dvd player.


Yes, It is possible.You can try a hard reset by unplugging the power and holding the power button for 30 seconds and then plugging back in.

Jul 16, 2009 | Televison & Video

1 Answer

Locked Phillips Dvp3962/37


Enter code#136900 thats all.

Jan 25, 2009 | Televison & Video

1 Answer

Panasonic dmres10 dvd recorder showing ' x hold '


This is the child lock feature, to stop unwanted use of the unit. Using your remote control, hold down 'enter' and 'return' until a message is displayed.

May 05, 2007 | Panasonic DMR-ES10 DVD Recorder

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

81 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Televison & Video Experts

 Grubhead
Grubhead

Level 3 Expert

5190 Answers

The Knight
The Knight

Level 3 Expert

74459 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Panasonic Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...