Question about Western Digital 250GB MyBook External USB 2.0 250 GB Hard Drive

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I have win xp sp2 but my desktop says i have a new device but can't find driver to install my wd passport essential 320GB device. This same device works fine on my vista toshiba laptop.and on our office hp desktops. please advise where can i download driver? i can not find one at the wd pages!

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The western digital website, under support/downloads is the best place to start. Unplug the device and install the software, reboot and then connect it.

Posted on Nov 19, 2009

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Most likely you have damaged the actual harddrive, the ticking sound is NOT A GOOD HARDDRIVE SOUND! Contact western digital and tell them that your NEW harddrive is making this sound out of the box DO NOT MENTION DROPPING IT. They should RMA it as long as you really did just buy it.

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250 GB Western Digital external HD not detected by Win 98 SE


If you installed SE on Win 98, then here is a link to a generic USB driver that should work with your HD. If at some point you decide to install a newer OS or go dual-boot, you can always partition the HD so you don't lose any storage. Best of luck.
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http://www.technical-assistance.co.uk/kb/win98se-usb-mass-storage-drivers.php

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You can use it as storage if you would like. You can also delete files once they are put on the passport. When it is connected to the computer open my computer and it will be listed there. You can use it as storage by copying files into this way rather than syncing it. Syncing it could cause you to lose files.

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It does not need any drivers it's Plug&Play you just need working USB slot. Try to connect it to another USB.

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Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
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Found usb device message


There are drivers available for your book on the WD website...They are meant to be used with win98...If you're using XP the drivers it's asking for isn't for the book but probably the USB hub...

Things you could do by order of priority:

1) Re-install the driver for USB hub
2) Install those 98 drivers (won't do any harm)
2) Repair Win XP
3) Re- format your PC (I know it's extreme...but as a last resort you may want to consider it)

Good luck !

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