Question about HP LaserJet 4700DN Printer

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Our HP Color Laser Jet 4700 dn frequently gives an error message "13-20-00 Jam in top cover or duplex area" when there is no paper jam anywhere in the printer. What causes this error message when there is no paper jam? Is there a fix for this?

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There is either a small piece of paper in your paper input section or you have a paper sensor going bad.

Posted on Nov 20, 2009

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HP Laser Jet printer paper jam

Posted on Jul 29, 2016

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1 Answer

Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

Aug 22, 2014 | HP Color LaserJet Professional CP5225dn...

1 Answer

Paper Jam errror


Hi,

Jam in output bin - duplex area
Error message
Jam in output bin
alternates with
Open door and clear jam
Description
Paper jam in duplex reversing area
Action
  1. Clear the jam.
  2. Press the (SELECT) button on the control panel.
  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.
Jam in output bin - fuser area
Error message
Jam in output bin
alternates with
Open door and clear jam
Description
A paper jam has occurred in the output bin near the fuser area.
Action
  1. Clear the jam.
  2. Press the (SELECT) button on the control panel.
  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

Goodluck..

May 14, 2008 | HP Color LaserJet 2600n Printer

2 Answers

My HP color Laser Jet 2600 printer has a paper jam


HP color Laser Jet 2600 printer has a paper jam

Jul 21, 2014 | HP Office Equipment & Supplies

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

When print 13.10.00 error appear


Welcome to fixya,

13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer Description A media jam has occurred in the duplexer area of the printer. Action
  1. Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer section for further assistance).
  2. Make sure hat the lower left door closes properly.
  3. If this message persists, contact an HP-authorized service or support provider. Click here to go to "Handling persistent messages?? above.
Hope this helps.

Dec 19, 2010 | HP Hewlett Packard LaserJet 5200 Printer

2 Answers

Hp laser jet 5200 paper jam in fuser unit


Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.



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Aug 25, 2010 | HP LaserJet 5200 Printer

4 Answers

My printer says there is a jam in the output bin but there is no visable jam. HP color laserjet 2600n


Hi,
Just try the steps
Jam in output bin - fuser area Error messageJam in output binalternates withOpen door and clear jam DescriptionA paper jam has occurred in the output bin near the fuser area. Action
  1. Clear the jam.
  2. Press the c00381085.jpg (SELECT) button on the control panel.
Jam in output bin - duplex area Error messageJam in output binalternates withOpen door and clear jam DescriptionPaper jam in duplex reversing area Action
  1. Clear the jam.
  2. Press the c00381085.jpg (SELECT) button on the control panel.Please Rate my response!!!Thanks, SF

Jan 28, 2010 | HP Color LaserJet 2600n Printer

1 Answer

Error 13.10 paer jam in HP laser jet 5100 DTN


HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.

Hope this helps

May 21, 2009 | HP Office Equipment & Supplies

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