Question about Mustek A3 USB Flatbed Scanner

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Bad colour scan from photograph

Dull, flat, faded colour image, nothing like the original. Reset to default settings - made no difference.

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Re: Bad colour scan from photograph

There's usually a setting in the scan software to specify if the paper you are scanning is glossy or flat, try that.

Otherwise, you could try the scanner on another computer to see if the problem is reproduced, if so you have a bad scanner. May still be under warranty if it's only 6 months old.

Posted on Jan 14, 2008

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Re CanoScan 9950F: I opened Toolbox (v., selected Scan setting "auto mode". Under "Save Scanned Image", I ttyped in a "File Name" , Saved it as JPEG/Exif, For...

Actually you do have to select a program for working with photographs such as Photoshop, or Adobe Elements, maybe Microsoft Paint or Picasa maybe. Then your scanner will scan and the pictures will be saved and they'll be opened in the photo program you have chosen afterwards.

Jan 04, 2011 | Canon CanoScan 9950F Flatbed Scanner

1 Answer

Hp scanjet 8250. I want to set my scanner to default to PDF when I am trying to email. That is the way we do most of our scanning and right now it defaults to RTF.

Have you considered simply scanning from within Adobe Acrobat or similar software that produces .pdf and then use the email feature within Acrobat?

As I look over the HP User Manual, I can't see any method to set the default output. It simply says...

Use the E-MAIL button() to scan documents or pictures and insert them in an e-mail message as an attachment. You must have an Internet connection and a supported e-mail application.
1. Place the original face down on the scanner glass or face up in the ADF. If you are scanning two-sided originals from an ADF, slide the DUPLEX switch to two-sided mode.
2.Press the E-MAIL button().A message appears asking if the original is a document or a picture.
3.Select Document or Picture, and click OK.Note:A preview image will not appear when scanning from the ADF. To change this preview setting, see the HP Photo & Imaging software Help.
4. Select the final scan area (the area inside the dotted lines) in the preview image.
5. Make adjustments to the preview image if needed.
6. Click Accept.The final scan area is scanned and your e-mail application is opened. The scanned image is added as an attachment to the e-mail message.
7. The Save As dialog box appears. Type a file name and choose a file type, and click OK.
8. Complete the e-mail as usual.

Aug 07, 2009 | HP Scanners

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Color is faded on one side when scanned

Apparently you might need to because scanners are most times not reserviceablw when problems of faded output and discolouration is evident.

Properly clean the surface of the scanner and leave your scanning image application to default settings

May 28, 2009 | Scanners

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Scanning an image only gives a scan 1/4 the size of original...

if u mean the size of image is reduced, as i know, the resolution of image, dpi, is too small --> try bigger dpi
if u mean the image is cut off, u have to clear the scan area or by default

May 07, 2009 | HP Scanjet 5470c Flatbed Scanner

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Faulty scanned images

Pls check your color Scan settings. Generally there will be some color difference between the original and scanned Image because, the original is 'reflected light' whereas, the scanned image is a 'source light' on the monitor. The monitor setting can also affect the color output. S. Mohan

Jan 28, 2009 | HP ScanJet 2400 Flatbed Scanner

1 Answer

Scanning OLD Negatives - old browning? Scanner is cutting half

you better not used the automatic detection of the pictures, it never works fine

Dec 08, 2008 | Epson Perfection 4490 Office Flatbed...

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On preview & scanning I get total red colour image

If you have loaded Adobe 8.X Reader, then unload it, and go to Adobe site and load Adobe 7.02 Reader. Problem will probably go away. Mine did, I can now scan in color again.

Dec 03, 2007 | Umax Astra 3400 Flatbed Scanner

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Scanner started scanning color photographs in black and white

The problem is simple.Someone or somehow the "TYPE OF ORIGINAL" option on ur SCANGEAR CS window.Set it back to "MAGAZINE" or "PHOTO" and it should scan in color.

Oct 07, 2007 | Canon CanoScan LiDE 70 Flatbed Scanner

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