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a lot of times there are issues with the paper cup lid not closing all the way. Try to apply preasure to the lid of paper cup and re-print a receipt and/or report. If still not printing.. Check the paper... make sure its thermal. To test you paper if it thermal... use your thumb nail and run it across the backside of the paper. If it thermal it will leave a faint gray mark the "shinny" side of the paper.