Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Philips HDD 6330/17, doesnt play music..

Not sure if this is a double post, if so i apologise but the one i saw didnt use english very well, when i load the music it processes the information properly but once it gets to the file it stays at 00:00, almost like there is a software glitch.. thus far nothing has helped (formatting reloading songs charging battery) and i cannot find this problem on the philips site, can anyone help me here?

Posted by on

  • MidgetX
    MidgetX Feb 05, 2008

    i tried all that, i think its the power supply i know with computers and other electronics when the batteries are dying the data starts messing up, it wont play music it just stays at 00:00 and once i turn it off unless its plugged in it wont turn back on.. if i am wrong which i hope i am please tell me XD aside from that i think i need a new battery.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

The rule for this device is first reset (hold power on/off and volume + simultaneously and continuosly while the player is turned on; reset works when the power turns off), and then Repair if that fails. The problem with Repair is that it deletes every file from the GoGear. Here are better instructions for repair than the manufacturer's:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

-Tha Mp3 Doctor

Posted on Feb 04, 2008

  • Corey Knoettgen
    Corey Knoettgen Feb 04, 2008

    Did the problem persist after Repair? You can try uninstalling and reinstalling the software. Install the new version from the Philips website.

    -Tha Mp3 Doctor



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Have put music on mp but wont play

check the format of the music. if problem is not solved then when transferring the music to the player transfer it one by one

Mar 13, 2010 | Philips GOGEAR SA6045 MP3 Player

1 Answer

I formatted my Philips SA1922 2GB MP3 Player and didnt copy file folders now i cant play music and cant find where todownload firmware

when you format any drive you erase everything that is on them. you need to find the original files from the manufacturer to rebuild your system. philips should have files to download on their website make sure your item is registered and they should give them to you for free. next time be sure to only delete your files. and only format first time use storage devices. the player should have already been formatted for your use.!!!!

Jun 11, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

My PHILIPS SA33XX mp3 player wont read on my computer

i gave up trying to fix it. once its fucked its no good, you might as well throw it to the tip. So i failed my english and history classes because i didnt have my assignments and i didnt have enough time to do them again but in the time i would have spent fixing it i went and got a job and bought another one.

Jun 10, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Non-supported fomat detected use the philips media converter otconvert files to the devicr. Flashing when music is playing and some music won,t play and it won,t delete.

The HDD series GoGear is only compatible with older DRM licenses. You will have to load files that are in mp3 format to have any success at all with this series of GoGear.

-Tha Mp3 Doctor

Mar 09, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer


Please read the following threads, they may help:

Thread 1: firmware update

Thread 2: encoding in avi

If after updating your firmware and using either ArcSoft, or the encoding method used in the thread above, and you're still not getting sound, let me know.

Dec 26, 2008 | Philips GoGear SA5245/37 Digital Media...

1 Answer

Problem uploading music files to zen stone

on the acctual zen creative stone website it has a tool sign and if u click that then it will find all the information on the song and edit it on to ur songs,
make sure u install the site before going ahead with the plan
all the best ,

Oct 19, 2008 | Creative Labs Zen Nano Plus MP3 Player

1 Answer

Shoqbox not playing or showing song loaded

Make sure you have the version of the Musicmatch from the Philips website first, and try again - Musicmatch discontinued their service in Oct 2007, making this particular Philips mp3 player obsolete.

Also, make sure the files you are trying to load are in Mp3 format specifically - this player cannot take DRM-encrypted WMA files.

Jun 09, 2008 | Philips PSS110/17 MP3 Player

2 Answers

Music wont play

Sounds like an audio file instead of an mp3 format file.Make sure it is mp3 format

Sep 26, 2007 | Philips HDD1630 MP3 Player

1 Answer

My DVD player does not play VCDs or music CDs

replace spindle motor,so i think ur problem vill b solved.. no need 2 change th lense..

Jan 01, 2007 | Philips DVD 622 DVD Player

Not finding what you are looking for?
Philips GoGear HDD6330 MP3 Player Logo

241 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Players & Recorders Experts

Gyula Lacz

Level 3 Expert

484 Answers


Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Philips Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides