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Freecom Classic Ext HD 250gb OK for 2 years or more, not now recognised by Windows XP when plugged in to USB port. Will not install via Hardware Wizard. BluE light on unit flashes, but unit makes more clicking sounds than it used to.

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  • daveh701 Nov 20, 2009

    Thanks - at least I've now got something to
    work on.

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Hi.

Clicking noise is a bad symptom. When a faulty hard drive keeps clicking and it is not detected, that is often because of broken hard drive heads.

In that case the data is often lost, because the recovery will be very expensive, as the technician will need a clean room facility to take apart the hard drive.

Regarding general troubleshooting you can follow the following guidelines.

Try a replacement USB cable first, and test the MyBook on a different computer, to ensure the fault is on the external storage unit.

There are two possibilities:

The Freecom USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be Freecom.
Check if your disk is Sata or PATA (IDE) before buying the enclosure.

If the hard disk is clicking a lot, then the enclosure is usually working, and what is faulty is the disk, because of broken heads, as I said before.


Posted on Nov 20, 2009

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