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Re: Watch doesn't work
It would be difficult to state with certainty, because it wouldn't likely be possible to determine how long the watch was in storage before you received it.
Most watches will need batteries between 2-5 years after their manufacture.
Higher-priced watches could easily be that long on the shelf before sale, but I would contact the seller with your complaint.
The seller should at least be conscientious enough to ensure the watch is running prior to shipment.
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Quartz watches stop working most often for one of three reasons: (1) dead battery; (2) dirt in the gears blocking the train; and (3) a bad crystal. This is the order in which I typically troubleshoot watches.
If the watch isn't working after you change the battery, first check to see that the stem is fully pushed in. A watch movement can shift just enough inside the case that a stem sometimes looks pushed in, but isn't quite in far enough to re-engage the movement. Pull out and push in the stem a few times to see if that changes anything.
Next, assuming that the battery is indeed fine, look closely at the second hand. Is it moving at all, even a tiny bit? Hold the watch up to your ear. Is there any kind of "chunk" sound about once every second? If you can answer "yes" to either of these questions, a speck of dirt has gotten into the movement and is preventing the gears from moving freely. It doesn't take more than a a big spec of dust to cause this. Sometimes, advancing the time will move the gears enough to cause the dirt to fall out. Some watch repair places also have a special machine that spins the hands rapidly to blow out or compact any dirt in the train. It's usually not economically rational to have the movement professionally cleaned beyond this point.
Finally, if you don't hear anything coming from your watch, the battery is good, and the setting stem is pushed firmly and completely into the watch movement, you may have a bad quartz timing crystal. It does happen, and when it does, the only repair is to replace the entire watch movement. Sometimes, that's affordable; sometimes, it just doesn't make sense.
There could be other issues beside the battery. My best solution would be to take back to where you bought the watch, or any other authorized Citizen watch retailer for repair.
This is Citizens web site: http://www.citizenwatches.com.au/
Thank you for contacting FixYa.
You can go to the following link and find a repair center close to you. It also will have the address to send your watch to if you diecide to do that as well. http://world.casio.com/repair/
This watch requires a size 1620 battery, available at all Dakota Watch Company store locations, and most electronics stores. Dakota Watch Company always recommends taking your watch to one of our store locations or a reputable jeweler to reduce the risk of damaging your watch during a battery change.
We are sorry to read of your trouble with receiving technical support. We will be happy to answer any questions regarding your Dakota watch. Please feel free to contact our Customer Service by email at email@example.com, or by phone at 1-888-459-0404. Thank you!
It is not likely that there is a protective cover over the battery itself, if there is anything on it to prevent use while not owned it is a little pc of plastic holding the stem out. It is sad to say but there is no way to tell how long the watch had the current battery in it before you received it. It is common to get a new watch and have the battery die shortly after or be already dead. Go to a local jewelry store to have replaced, make sure they are able to test the old one FIRST, if the battery is dead, allow them to replace it, if the battery is fine, return the watch to Amazon.