Question about HP Officejet J5780 All-In-One InkJet Printer

1 Answer

JP J5780 Streaks in the rollers and ink

I purchased this printer six months ago. I am having two issues with this all in one.

1. The scan feeder scans two streaks from the top to the bottom of the page. I have asked and looked around for something to clean the rollers but have had no luck.

2. When I print documents, the letters do not come out. The printer settings are set to normal. It will print only the top of half of the words in all sentences.

Please help me. I really dont want to waste a printer.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 55 Answers
Re: JP J5780 Streaks in the rollers and ink


Posted on Feb 15, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

3 Answers

Why are pages scanning with lines running through them, but printing perfectly fine?

Try cleaning the rollers. Usually you have to remove the cartridge to get to the rollers that moves the paper.

May 02, 2014 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Vertical black line on scans or copies;

Hello James,

Please click Vertical Bands Lines or Streaks in Copies Faxes or Scans to access the troubleshooting steps that should resolve the issue.

Mar 03, 2014 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

How do I scan a 13 page document as 1 document. At present document is scanning as 13 individual pages

If your ADF (Automated Document Feeder), is loading all thirteen pages as individual files; there should be a setting either on the J5780 control panel or via the computer control panel that treats each scan-batch as a single file.
• Are you using HP Digital Imaging Monitor software?
• Are all current software drivers installed? (Particularly important if you're upgraded OS software) If not, update, reboot and try again.

If you don't find the control setting in the DIM control panel, or in the HP Scanning software control panel, I'd look at the Properties (Windows) or Preferences (Mac) for that application to determine scan-settings.

The HP Manual for this series of product doesn't specifically address this control setting, so I have to infer from the other HP units I've used that this is controlled during the inital scan or the "preview" step.

You also don't mention what OS you're using - XP, Vista, Win7, Mac OS-X - there may be some variances between control interfaces for these different platforms.

If I can be of further assistance, or if you have questions about any of my response(s), please let me know before rating me.

If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.

Thanks for using,


Dec 29, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.

Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

Sep 07, 2009 | HP Officejet 5780 Printer

1 Answer

Red/yellow line down left side of document when using feeder

the solution to this issue is cleaning the scanner glass below the automatic document feeder(mind you its not the scan bed that you normally use while copying) .you will get the ADF scnner glass once you lift the ADF door,you will see a 1 inch wide scanner glass.that is what you need to clean.

If you want any further support a technician can help you online for free.You can find free online technical support at

Jun 13, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP J5680 is printing and scanning vertical gray stripes

The fix is on this link:

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Apr 16, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

HP Officejet J5780 All-in-one Injet prints a grey line down the right side of the page when copying using the automatic document feeder. It does not show up when printing; and it does not show up when...

lift the feed area and look at the small glass plate where the auto feed paper is actually scanned. That needs a good cleaning. Since the paper runs across it even a tiny little obstruction such as paper left from a paper jam or a dot of ink from that pen you used to unstick that last paper jam (maybe its just me??). That one dot turns into a line when the paper rolls across it. Clean well and the line will dissappear.

Feb 27, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Not printing properly

1 try printing from the adf feeder
2 try printing from the scanning glass
if from one of the above method has the problem try to clean your optics
if streaks comes from both u might have problem with the following parts
the charger unit- service it
the toner cartrigde- try a new one
the transfer roller - its is a black roller of it becomes white replacement is needed.

May 05, 2008 | Canon imageCLASS MF5750 All-In-One Laser...

3 Answers

Black lines when scan and copy documents

It is because coping is not the best way to get a perfect copy on the printer, Try scanning with computer using black and white photo it will come out much better if you are doing a pic. then use color picture.

Feb 17, 2008 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Sharp AM-900

It is either in the path of the scanning like the platen glass or if it is a MFP check the little glass strip on top of the glass thats where auto doc feeder scan from, or the imaging drum/toner is bad, or the transfer belt is bad or worn and there could always be a roller causing the marks, or the fuser itself can be bad. there are just too many things that can cause that. is it streaks with no print or is it printed then scrated like streaks?

Aug 06, 2007 | Sharp (SHRAM900) All-In-One Laser Printer

Not finding what you are looking for?
HP Officejet J5780 All-In-One InkJet Printer Logo

82 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

94198 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides