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User name/ Password not recognised on the domain

Since laste Wednesday, we have been unable to access then internet. We use a Speedtouch 330 usb modem (have done for yreras with a single problem). We are receiving error message 0691: User name or password not recognised o the domain. After several calls to Orange Tech support who insist that we are entering an incorrect username or password (we are not), we are no further forward. They advised to uninstall and reinstall the modem driver which I have done - to no effect. And I have had it independently varified that the modem is not at fault I'm at my wits end, it's like having a recurring nightmare that I can't wake up from! Any ideas please. They say they are checking the line but I never hear back from them.

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If that modem already working for years and yet you're getting issue but they are keep on saying that there was no problem most likely you can even requesting to change/replace that said modem of yours....i believe that you are typing the correct info about your username and password so better to ask them to replace the modem

Posted on Apr 01, 2010

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