Question about Computers & Internet
Since laste Wednesday, we have been unable to access then internet. We use a Speedtouch 330 usb modem (have done for yreras with a single problem). We are receiving error message 0691: User name or password not recognised o the domain. After several calls to Orange Tech support who insist that we are entering an incorrect username or password (we are not), we are no further forward. They advised to uninstall and reinstall the modem driver which I have done - to no effect. And I have had it independently varified that the modem is not at fault I'm at my wits end, it's like having a recurring nightmare that I can't wake up from! Any ideas please. They say they are checking the line but I never hear back from them.
If that modem already working for years and yet you're getting issue but they are keep on saying that there was no problem most likely you can even requesting to change/replace that said modem of yours....i believe that you are typing the correct info about your username and password so better to ask them to replace the modem
Posted on Apr 01, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 03, 2011 | Computers & Internet
Mar 14, 2011 | Archos 7 HOME TABLET V2 8 GB Hard Drive
Feb 24, 2011 | Thomson SpeedTouch 330 ADSL Modem
Feb 19, 2011 | MetroBook VL Plus C-266 Notebook
Nov 13, 2010 | Thomson SpeedTouch 330 ADSL Modem
Mar 24, 2009 | Computers & Internet
Feb 03, 2009 | Alcatel Speed Touch USB (3EC18607GA) Modem
Aug 12, 2008 | Zoom X6 Adsl Modem/router Rohs...
Dec 10, 2007 | HTC Touch P3450 Smartphone
109 people viewed this question
Usually answered in minutes!