Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive

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External Hard Dive suddenly not detected

Hello,

I have a Western Digital External Hard Drive (My Book) that my PC suddenly won't recognise. When I connect the HD via usb 2.0 there is a loud clicking sound followed by some whirring. This happens three or four times then stops. Device Manager on PC says no drivers detected. Had WD Drive for about five or six years. Running Windows XP.

Thanks for any advice.
Jonathan

Posted by on

  • jw_leader Nov 23, 2009

    Hello Damilare,

    Many thanks for your response and advice. I kept on disconnecting and then connecting the external drive and suddenly it was recognised by my PC, despite all the clicking an whirring! I have now copied the contents on to a new external drive so my data is, once again, safely backed up.

    That said, I may, for the hell of it, follow up your suggestions at some point. If I do I will certainly let you know the outcome. For now, many thanks once again.

    With much appreciation,
    Jonathan

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Hello,

From what I can deduce here, it seems that you the hard drive probably has a bad sector on it.

That clicking sound that you are hearing from the Hard Drive is coming from the read/write head inside the hard drive.

In this case, what I would advise you to do is, unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Posted on Nov 23, 2009

  • Dammy Ezekiel
    Dammy Ezekiel Nov 23, 2009

    Hello JW_Leader,

    I feel very happy to hear that.

    Although you forgot to cast your vote. :)

    Once again, as I've said, it is better not to rely on the hard drive again and just use it to store files that are not VERY important.

    Because its an indication of an impending total failure.

    Once again, let me know how it goes.

    Good luck and have a nice week ahead.

    Thanks for using FixYa.


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Posted on Jan 02, 2017

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