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Faulty cordless phone handset

Brand new phone ordered online, can make and receive calls but microphone doesn't work. People cannot hear me on the other end even on speaker phone. Everything else works ok.

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  • Ndure Jan 11, 2008

    the phone is an at&t ID2820 with touch sensitive keypad



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An initial simple check you can make is to make sure that the secrecy or mute button is not activated or stuck, however as you say that the phone is brand new, I would strongly advise you to contact the vendor immediately and ask for it to be replaced as it is faulty.

Posted on Jan 11, 2008


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Posted on Jan 02, 2017


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Test the phone in a normal phone plug.

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If they cannot help take up the 30 day free return option and swap it for a new device.

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First, call a different number and see if its your phone or the receiver's phone. Second, if they can't hear you, this could mean that your phone line was improperly connected. Get another phone to check if your line works both sending and receiving; (have someone call you back). (Good idea to keep an old fashioned corded phone as a back-up in case of power failure.) If the line checks out, then the phone's microphone is faulty. If under warranty, contact Uniden. If not, chuck it. Although unrelated, remember cordless phone batteries only last two years so plan on replacing them.

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Each handset is programmed or set to the matching frequency of the base phone and so if the handset does not mesh up then the intertransmitting frequency is not correct and is not locking.
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