Question about Lexmark P4350 All-In-One InkJet Printer

2 Answers

When i copy the carriage shoots across and hits the right side with abang.on the screen a note says carriage jam and below it clear carriage jam. i cannot see a jam.

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  • Lexmark Master
  • 19,396 Answers

Hi.

It is not paper jam , it is carriage jam.

That happens when the printer cannot detect correctly the carriage position, or when the carriage return motor is faulty.

If the carriage is moving both ways, then the return motor is OK.

The part used to detect the carriage position is the encoder strip.

This is a plastic strip located at the back of the carriage, near to the traction belt.

Try cleaning the encoder strip with isopropyl alcohol and cotton.

If that does not work, then the printer must be tested, and encoder strip eventually replaced.

In that case you can call Lexmark at the number listed on printer manual to order parts or to get a quote on repair.

Regards.

Posted on Nov 20, 2009

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  • Master
  • 17,970 Answers

Sometimes this is simply an unseated ink cartridge, or a dirtycartridge guide. Check for both of these. Use a lent free cloth to wipethe cartridge guide - its generally a thin transparent plastic thatruns along the cartridge track.

Other times, it read as a paper jam first, then as a carriage jam. After a bit ofplaying around, I took the back panel off and manually feed a piece ofA4 card (something solid) while rebooting it, it seemed to have clearedthen and now is working fine.

Fix it:
1. Removing the paper tray
2. Reduce the number of papers in the tray
3. Reset the tab to the right position (by moving it in and out).
4. Print it and make sure it works.

When you tried to add more paper in, the problem recurs. It seems likethe problem is caused by a heavy load of papers in the tray.

Also can review here for more details from Lexmark Support.

Good luck.

Posted on Nov 19, 2009

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My hp laserjet 2430 keeps showing paper jam on tray 2 but no paper jam there. I have to press the ok button always to proceed. what could be the problem


Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Disconnect the power cord from the rear of the product.

    Remove the rear access door. Press in the release tab on the rear access door, and then pull the door away from the product. Figure 2: Remove the rear access doorc00909313.gif
  • Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  • Check the rollers on the rear access door. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Open the cartridge door.
    Without turning off the product, disconnect the power cord from the back of the product.
    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  • Disconnect the power cord from the wall outlet.
  • Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove all traces of paper or obstructions found.
  • Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.Close the cartridge door.Reconnect the power cord to the back of the product.Reconnect the power cord to the wall outlet.Press the Power button (c01602202.gif ) to turn on the product.
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    My HP 5610 is printing margins & line spacing incorrectly. Left margin is off about every 3" (indents to right) & words cut in 'half' with upper part of word off to left & lower part of word...


    You need to clean the encoder strip, it's the clear strip that runs across behind the carriage assembly. Use a Q-tip damp with alcohol and don't press too hard. With a light you'll see ink or grease spots that cause the carriage to lose it's place while moving across the page.

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    Where is the carrriage located on my hp 7310 officejet printer?


    The carriage is the unit that holds your ink cartridges, usually parked on the right side. When you have carriage stall or carriage jam you usually need to clean the clear plastic strip that runs across behind the carriage assembly, and make sure there are no scraps stopping the travel of the carriage.

    Dec 24, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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    When i press copy the carriage shoots across and


    The slamming of the carrier past the forward stop cause a reported carrier jam.

    You should have the printer serviced by an authorized Lexmark Servicer.

    Don

    Nov 19, 2009 | Lexmark P4350 All-In-One InkJet Printer

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    Clear carriage jam -hp d7460


    Carriage jam usually comes from ink on the clear encoder strip that runs across behind the carriage. You need a damp Q-tip to clean from one end to the other, The other thing, on the HP is the cleaning station on the right gets gummed up with old ink and won't go toward the back fully, stopping the carriage.

    Sep 17, 2009 | HP Photosmart D7460 Printer

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    Carriage jam on hp photosmart printer


    The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

    Solution
    The print carriage is the device which contains the print head and moves left to right during printing.
    Figure 1: Carriage Assembly

    To resolve this issue, follow the steps below in the order presented.

    Step one: Print a Self Test

    Follow the steps below:
    1. Press the Setup button.
    2. Select Print Report and press OK .
    3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

    Step two: Clear the paper path

    Follow the steps below to clear the printer of any jammed paper and reset the printer.
    1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

    NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

    2. Open the top access door.

    Figure 2: Opening the top access door

    3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

    Figure 3: Paper jammed on the left side

    Figure 4: Top view of paper jammed on the left side

    Figure 5: Paper jammed on the right side

    Figure 6: Top view of paper jammed on the right side

    NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

    If the carriage is stuck on the right side:
    a. Check for any paper or object that may be restricting the carriage.
    b. Move carriage all the way to the left side.
    c. Check the paper path all the way to the right side and remove any paper still in the printer.

    If the carriage is stuck on the left side:
    d. Check for any paper or object that may be restricting the carriage.
    e. Move carriage all the way to the right side.
    f. Check the paper path all the way to the left side and remove any paper still in the printer.

    If the carriage is stuck in the middle:
    g. Check for any paper or object that may be restricting the carriage.
    h. Move carriage all the way to the left side.
    i. Check the paper path all the way to the right side and remove any paper still in the printer.
    j. Move carriage all the way to the right side.
    k. Check the paper path all the way to the left side and remove any paper still in the printer.
    4. Remove the rear access door or duplexer (if installed) from the back of the printer.
    5. Check for and remove any paper still in the printer.
    6. Replace the rear access door, and close the top access door.
    7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

    NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

    8. If the Power light is on steady, print a self-test page as done in Step one.

    If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

    Step three: Plug the printer directly into a wall outlet

    Verify that the printer is properly connected to a suitable power source by following the instructions below.
    1. Verify that the computer and the printer have a three-prong power plug.
    2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
    3. Try the print job again to see if this step resolved the issue.

    NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

    4. If this did not resolve the issue, proceed to the next step.

    Step four: Service the product

    If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

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    Dell AIO 924 Carrier Jam Problem


    To clean the encoder strip, perform the following steps:
    1. Power down the printer and unplug the power.

    2. Lift the cover on the printer.

    3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer99d8177.jpg
    Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

    1. Plug in the printer and power it on.

    2. Open the cover to allow the cartridge carriage to center itself.

    3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. 43e0b19.jpg
    Figure 2: The encoder strip to the left of the cartridge carrier.



    Nov 16, 2008 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Carriage Jam


    Step one: Print a self-test report Follow the steps below:
    1. Press the Power button to turn on the product.
    2. Press Setup on the product control panel.
    3. Press the right arrow button until Print Report displays on the control panel display, and then press OK . The self-test report prints.
    4. Analyze the results:
      • If the product prints a self-test report, there is no need to follow the remaining steps, because the error message might be false. Try to print something from the computer.
      • If the product does not print a self-test report, proceed to the next step.
    Step two: Clear the paper path Follow the steps below to clear the product of any jammed paper.
    1. Make sure the product is on, and then disconnect the power cord and the USB or Ethernet cable from the back of the product. Do not reconnect them until instructed to later. NOTE: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the product can cause damage when removing jammed paper.
    2. Open the top access door by lifting from the front center of the product until the door locks into place. Figure 1: Opening the top access door c00786115.gif
    3. Note where the carriage is stuck and look for jammed paper. NOTE: The carriage is the device that contains the printhead and moves left to right during printing. A paper jam can cause the error message and the carriage stall. Paper might be jammed in different locations and might cause the carriage to be stuck in the middle of the product or on the right or left side.
    4. Remove any jammed paper. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Follow these instructions if the carriage is stuck on the right side or the left side of the product:
      1. Check for and remove any paper or object that might be restricting the carriage.
      2. Manually move the carriage to the opposite side of the product.
      3. Check the paper path all the way to the side on which the carriage was initially stuck. Remove any paper along the path.
      Follow these instructions if the carriage is stuck in the middle of the product:
      1. Check for and remove any paper or object that might be restricting the carriage.
      2. Manually move the carriage all the way to the left side of the product.
      3. Check the paper path all the way to the right side and remove any paper along the path.
      4. Manually move the carriage all the way to the right side of the product.
      5. Check the paper path all the way to the left side and remove any paper along the path.
    5. Remove the rear access door or duplexer (if installed) from the back of the product. To remove, press in the tabs on the left and right side, and pull it away from the product.
    6. Check for and remove any paper still in the product.
    7. Replace the rear access door or duplexer, and then close the top access door.
    8. Reconnect only the power cord (do not connect the USB or Ethernet cables at this time). If the product does not automatically turn on, press the Power button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the warm-up period is complete before going to the next step.
    9. Check the power light.
      • If the power light is on, reconnect the USB or Ethernet cable to the product, and then print a self-test report as done in Step one.
      • If the power light is blinking or not on and the carriage is still stuck, reconnect the USB or Ethernet cable to the product, and then proceed to Step three.
    Step three: Plug the All-in-One directly into a wall outlet Use these steps to make sure the product is properly connected to a suitable power source.
    1. Make sure the computer and the product have a three-prong power plug.
    2. Remove the product power cord from any power strips or surge suppressors, and then plug it directly into a grounded wall outlet.
    3. Try the print job again to see if this step resolved the issue. NOTE: If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. If this did not resolve the issue, proceed to the next step.
    Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Nov 04, 2008 | HP Photosmart 3210 Printer

    1 Answer

    I took Paper from the front now the it keeps saying carrage jam(hp Photosmart C7180 all in one)


    Step one: Print a self-test report Follow the steps below:
    1. Press the Power button to turn on the product.
    2. Press Setup on the product control panel.
    3. Press the right arrow button until Print Report displays on the control panel display, and then press OK . The self-test report prints.
    4. Analyze the results:
      • If the product prints a self-test report, there is no need to follow the remaining steps, because the error message might be false. Try to print something from the computer.
      • If the product does not print a self-test report, proceed to the next step.
    Step two: Clear the paper path Follow the steps below to clear the product of any jammed paper.
    1. Make sure the product is on, and then disconnect the power cord and the USB or Ethernet cable from the back of the product. Do not reconnect them until instructed to later. NOTE: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the product can cause damage when removing jammed paper.
    2. Open the top access door by lifting from the front center of the product until the door locks into place. Figure 1: Opening the top access door c00786115.gif
    3. Note where the carriage is stuck and look for jammed paper. NOTE: The carriage is the device that contains the printhead and moves left to right during printing. A paper jam can cause the error message and the carriage stall. Paper might be jammed in different locations and might cause the carriage to be stuck in the middle of the product or on the right or left side.
    4. Remove any jammed paper. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Follow these instructions if the carriage is stuck on the right side or the left side of the product:
      1. Check for and remove any paper or object that might be restricting the carriage.
      2. Manually move the carriage to the opposite side of the product.
      3. Check the paper path all the way to the side on which the carriage was initially stuck. Remove any paper along the path.
      Follow these instructions if the carriage is stuck in the middle of the product:
      1. Check for and remove any paper or object that might be restricting the carriage.
      2. Manually move the carriage all the way to the left side of the product.
      3. Check the paper path all the way to the right side and remove any paper along the path.
      4. Manually move the carriage all the way to the right side of the product.
      5. Check the paper path all the way to the left side and remove any paper along the path.
    5. Remove the rear access door or duplexer (if installed) from the back of the product. To remove, press in the tabs on the left and right side, and pull it away from the product.
    6. Check for and remove any paper still in the product.
    7. Replace the rear access door or duplexer, and then close the top access door.
    8. Reconnect only the power cord (do not connect the USB or Ethernet cables at this time). If the product does not automatically turn on, press the Power button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the warm-up period is complete before going to the next step.
    9. Check the power light.
      • If the power light is on, reconnect the USB or Ethernet cable to the product, and then print a self-test report as done in Step one.
      • If the power light is blinking or not on and the carriage is still stuck, reconnect the USB or Ethernet cable to the product, and then proceed to Step three.
    Step three: Plug the All-in-One directly into a wall outlet Use these steps to make sure the product is properly connected to a suitable power source.
    1. Make sure the computer and the product have a three-prong power plug.
    2. Remove the product power cord from any power strips or surge suppressors, and then plug it directly into a grounded wall outlet.
    3. Try the print job again to see if this step resolved the issue. NOTE: If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. If this did not resolve the issue, proceed to the next step.
    Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Oct 24, 2008 | HP Office Equipment & Supplies

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