Question about NorStar Meridian M7310 Phone

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Sometimes the greeting is in French ,sometimes in English when you call in,also when you pick an extension it says unavailable? Model m7310

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You have to go into vmail programming and check your greeting table to see if the lauguage is correct for all time of day greetings.Go to main set press feature 983 log in 120000 for 2 digit locals 1020000 for 3 digit locals 10020000 for four digit locals etc.
admin press aa , press table, enter greeting table #step through this till you get to lang pref: Do this for all table to see if there in the same lanuage. how this helps

Posted on Nov 27, 2009

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"Set unavailable" error received when I tried to Set Copy on Norstar M7310 phone


Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.

Apr 21, 2015 | NorStar M7310 Corded Phone

1 Answer

I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

Aug 09, 2013 | NorStar M7310 Phone

1 Answer

How to change the extensions connected to the greeting? M7310


This is most likely done in the CCR programming. Someone that is knowledgeable in making changes to the trees needs to make these changes.

Dec 19, 2012 | NorStar Meridian M7310 Phone

1 Answer

NorStar Meridian M7310 unwanted auto-forward


Sounds like the one touch button for the basement set on the console is stuck down there by transfering any calls to that extension. Make sure that the button is pulled fully up (sometimes just the corner is stuck down).

May 13, 2010 | NorStar Meridian M7310 Phone

1 Answer

Our Automated Attendant for our Norstar M7310 is picking up the wrong message. Where do we change that?


assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

Oct 14, 2009 | NorStar M7310 Corded Phone

1 Answer

Cannot change greeting when we are out of office. M7310 phone


Which greeting is it? If the AA greeting...try this.

But listen before you record, to make sure you are recording the correct thing.

http://dstech1.com/how-do-i-change-the-auto-attendant-greeting-on-my-nortel-voicemail/

Jul 06, 2009 | NorStar M7310 Corded Phone

1 Answer

I am in need of changing the night rining service message on the M7310. I have read the manual over and over and can not figure it out. Any help would be appreciated.


First of all, there are different locations for each greeting...
and you have to know which greeting you are changing.

The greeting that you are talking about:
-> is it the CCR tree? (is says - press 1 for x, press 2 for y, press 3 for z)
-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
-> is it the General Mail box?(please leave a message after the beep)
-> is it the receptionist mailbox?(this is the receptionist personal mailbox)

In other words, what does the greeting say, maybe that might help solve this issue.

Jun 24, 2009 | NorStar M7310 Corded Phone

1 Answer

Change/record the Directory Options on M7310


you will need to logg into the system under administrator. Then go under greetings to begin your options and choices to change each extension.

May 28, 2009 | NorStar M7310 Corded Phone

1 Answer

Try to cancel a function on my phone


If you are French it means: Appel reçu
If you are English it means: Call Received

To change your phone back to English, goto the set giving you issues
-> press the FEATURE button
-> dial * 5 0 1

This will change your telephone set back to the English language.

Mar 31, 2009 | Lands Phones

1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

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