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The microphone on Acer Aspire not working

The microphone on my new Acer Aspire 5810TZ is not working. In the Sound control panel the internal device is enabled, and according to windows the hardware is working properly. I updated all the drivers and restarted, no change. I tried hooking up an external microphone, and also got no results.

When I contacted Tech support via email, they told me to do everything that I had already done, which naturally didn't help. They had me to a power reset, also no change. Then they told me to do a complete system restore. I am a bit skeptical about this, and hoped someone might have some better advice before I invest many hours and tons of aggravation reinstalling my OS and programs. Is there any change their solution will help? Is there maybe a better way?

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  • kazambon Nov 19, 2009

    Thanks for the suggestion! I actually already downloaded and installed the RealTek Ac97 audio driver package, but it didn't help. Any other thoughts? Thanks for responding!

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Goto google search for REALTEK download it and install it restart you computer it will work this is a good program for any other problem send me an email [ ariftariq12345@gmail.com

Posted on Nov 19, 2009

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Go to control panel and look for devices and hardware.there is a sound manager that manage the sound mixer.

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You can try these steps :

1. Goto Start >> Control Panel >> Sounds >> Recording.

2. Open the 'Microphone Properties' from the list of devices.

3. Change the status of 'Device Usage' to "Use this device (Enable)".

4. Apply settings and close the window.

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please rate this advice if it helps.....tc! :)

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The fact that your internal mic works and then goes out, is more likelly a drivers problem.
I would run your device manager with all external devices disconnected and look for flags.
If you have a device problem, it will show up here.
Remove and flags and allow your operating system to reload drivers after a reboot.
If this has not fixed your problem, try to boot into safe mode and check your internal sound devices their. Sounds like a driver conflect.
Hope this has helped,

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You need to check the record settings and make sure the mic is not muted or turned down to low. Click START, CONTROL PANEL, then SOUND icon. Click the AUDIO tab up top. Make sure that your sound card is selected in the drop down menu under Sound Recording. Now click VOLUME tab. A new window will open up. Click OPTIONS then PROPERTIES. Make sure you have a check by the MIC and click OK. In the Recording Control window, turn the level up for Microphone and make sure it is not muted. Let me know what happens.

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Hi Katie, have you checked your device manager, located in control panel folder/system/hardware? See if there is an issue like missing drivers for your sound controllers

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Hello boannarrow,

Please try the following:
Click Start > Control Panel
If the title of your control panel says "Pick a Category", click "Switch to classic view" on the left hand side of he screen. Otherwise, just follow the steps below:
Open "Sounds and audio devices"
Go to the "Audio" tab
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Make sure the checkbox by "Select" under Mic Volume is checked, and raise the volume of your microphone here.
Click OK until you are back in the control panel.
Try your microphone again. If it still does not work, let us know so we can continue to help.

Thank you for using FixYa!
Belgian Alien

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