Question about Sony Cyber-shot DSC-W50 Digital Camera

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The lens won't come all the way out- it makes clicking noises like it wants to and kind of bounces it but doesn't come out the rest of the way. If I push the zoom button over and gently twist, it will come out all the way. Once I turn the camera off and back on it gets stuck again. (I don't know for sure the model #- I don't have it with me right now but I got it about 3 years ago.)

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  • Sony Master
  • 102,366 Answers

Try the steps in this tip.

Posted on Jun 06, 2012

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6ya6ya
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Posted on Jan 02, 2017

  • 11967 Answers

SOURCE: My SONY Cypershot DSC-W55 lens

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 30, 2011

techman
  • 3130 Answers

SOURCE: camera lens

spounds like theres a problem in the lens gearing system. if theres a jammed gear and you try to force it you WILL cause 3 times the damage to the mechanism.I fyou know how and only if you know how to dissassemble the front case as well as the lens cover then see if when yoiu loosen the drive motor if you can move the unit or lens assy. if you can then the gear system inside the motor its self is bad and the whole motor assy has to be replaced. if I were you I would contact number800-488-7669 and find out what they charge to repair the camera. Good Luck

Posted on Apr 15, 2006

  • 21 Answers

SOURCE: i have a sony cybershot,

You can try contacting Sony - maybe through online chat if its available for free. From what you have described, it sounds like a hardware failure. Contact Sony, and if it is a hardware failure, they will replace it for free. Or, if you have bought it from a big retailer (i.e. bestbuy, futureshop, etc.), you can try asking them for an exchange for a new camera. They will send it the old, broken camera into Sony for you and replace the camera with a new one. Just make sure to take out your memory card first (don't wanna lost all those pictures in there).

Hope this helps,
Eric

Posted on Aug 17, 2008

  • 74 Answers

SOURCE: the lens does not stop popping in and out plus it says to turn off and on again

hi there
turn camera on, gently take hold of the end of the lense and pull toward you twisting it a few times, be gentle dont make it pop, you may howeveer hear it click. then turn off and on again the problem should be solved.

Posted on Oct 31, 2008

  • 1 Answer

SOURCE: will not turn on

I had this same problem with my camera a few years back and took it into a camera store to get it fixed. It turned out that it was just the batteries I was using. You cant use regular AA batteries for this camera because they give too much power. If you just go to a walmart or target or anywhere like that, you can get AA camera batteries and that SHOULD solve the problem. let me know if that works.

Posted on Jan 26, 2009

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