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I cannot get my Radeon HD4350 PCI-E HDMI card working with my Windows 7 pc running Intel 915P4. Normal pc functions are ok but video playback & tv functions do not work. problem appears to be related to recognition of pci express device which driver reinstall does not allow to override default microsoft driver with ATI driver from catalyst download. HELP??? please

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  • alex_keay Nov 19, 2009

    Thanks Jennifer for your advice. I did the following:



    1. checked windows update = ok

    2. reloaded catalyst 911 vista32 - windows 7 - reboot in between. showed success

    3. cannot view any video card under device manager



    Only error showing is Intel (R) 915G//P/... PCI Express root port - 2581



    " your computer systems firmware does not include enough info to properly configure & use this device. obrain a firmware or bios upgrade (code 35)



    Looking at the MSI forum|: there is a similar problem which seems to suggest that I am stuck as the mfctr of my pc no longer exists Evesham Vale who OEMed MSI (Intel motherboards).



    Do you know of any other work around? Or if I went for a PCI graphics board (accepting some loss of performance) would i be able to overcome this problem?



    Thanks.



    Alex











    Re: help needed with graphic card upgrade
    « Reply #5 on: 20 August 09, 06:13:59 »




    What is the exact name of the MB? Example: 915GM4-F. Look between the PCI slots for the name. Likewise exact model of the CPU, as connlaoi said the current description of it is confusing. Can't be dual core as none of them are supported on the 7133 MB. These are the 3GHz P4 models I find supported: Pentium 4 530(J), Pentium 4 531, Pentium 4 630

    As far as Crysis goes even people with some of the newest hardware complain about gameplay with it.

    OK, looks like I need to put this thread to sleep. It just hit me that this is an OEM MB in an Eversham PC. Sorry, MSI and this forum can only offer support for MSI retail products and not OEM like this one that you have.

    Topic locked.

  • alex_keay Nov 19, 2009






    Re: help needed with graphic card upgrade
    « Reply #5 on: 20 August 09, 06:13:59 »



    What is the exact name of the MB? Example: 915GM4-F. Look between the PCI slots for the name. Likewise exact model of the CPU, as connlaoi said the current description of it is confusing. Can't be dual core as none of them are supported on the 7133 MB. These are the 3GHz P4 models I find supported: Pentium 4 530(J), Pentium 4 531, Pentium 4 630

    As far as Crysis goes even people with some of the newest hardware complain about gameplay with it.

    OK, looks like I need to put this thread to sleep. It just hit me that this is an OEM MB in an Eversham PC. Sorry, MSI and this forum can only offer support for MSI retail products and not OEM like this one that you have.

    Topic locked.

  • alex_keay Nov 19, 2009

    ? Opened up PC - MSI-915GM4 7133 VER:10 printed on motherboard.
    ? ? On bootup device manger showing error above. Same message as with new graphic card
    ? No graphics card showing up under device manager anywhere

    MSI website: http://eu.msi.com/index.php?func=proddes...

    CPU
    ? Supports Intel® Pentium 4 / Celeron D processors in LGA775 package.
    ? Supports up to Pentium 4 5xx, 6xx(EM64T) and Celeron D 3xx sequence processor.
    ? Supports Intel Hyper-Threading Technology.
    ? Supports 533/800MHz FSB
    Please refer to CPU Support for compatible CPU; the above description is for reference only.
    Model 915GM4-FI 915GM4-FI H 915GM4-F 915GM4-L
    PCB Version 1.0 3.1 1.0 1.0
    BIOS Version 1.xx only 1.xx only 1.xx only 1.xx only
    Net work Gb Lan, IEEE1394 Gb Lan 10/100 LAN
    RoHS pass NO NO NO


    Testing:
    1. Playback of sample video under media play works ok
    2. Playback of video clip from camera media player works ok
    3. Playback of DVD in drive does not work ?error message below

    Media centre functions of live TV or playback of recorded tv does not work:

    Error message =

    Files needed to display video are not installed and are not working correctly restartwindows media centre.

    Trying to force the driver update of the 915G PCI Express Root port:

    ? Tried the Intel 915 Chipset express updates
    ? The tried to force the driver update by doing a manual update
    ? Unfortunately Windows says I already have latest driver installed!!! Aarrggh
    ? When I uninstall it & reboot... it then reappears with same error message.









    MSI Reminds you :
    1. Because of the limitations of chipset, this MB does not support Win98/ME.
    2. Intel 915G Series board supports Wind 2000/XP only.
    3.Please use MSI Live BIOS tool to upgrade BIOS of this product.

    ? MSI Live BIOS tool does not work ? fails.

  • alex_keay Nov 20, 2009

    Thanks Mark,



    I will try this when I get home.

    Just 1 clarification question...



    when you say;



    First thing you need to have is the current .net installed, then
    Uninstall completely using driver cleaner in safe mode and reinstall with security software and firewall turned off and internet disconnected.



    What exactly is that component & how can I check I have the right version/component?



    Also with the uninstaller tool do I need to direct that at any particular software component or is it a generic registry cleanup?



    thanks for your help.



    cheers,



    alex

  • alex_keay Nov 23, 2009

    Mark,



    I'm going to try this again as previously I did not have 3 versions of .net installed.

    I did follow the order of uninstall, regclean & resinstall CCC in parts but did not make any difference.



    1 question: IN the ATI CCC install it installs something called the Visual studio 2005 distributable files.... do I still need that to install or is that replaced by the .net components?



    I just want to make sure I'm folllowing the exact sequence that you did to get this to work.





    1 other question: should it be necessary to disable the onboard Intel 915 card at a BIOS level as the bios setting I currently have seems to allow both the PC- Express bus card (ie. ATI Radeon HD4350 to boot) & then the onboard VGA (Intel). Reading the warning message at the end of the ATI CCC install process it states other card detected. Is this relevant or do I ignore it?



    thanks for your advice to date. Will persevere to see if I can get this ATI card working.



    Alex

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4 Answers

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Yes its necessary to disable the on-board Intel 915 card at a BIOS level or you can select and keep it as default setting so when ever you ON the selected card remains selected. and yes you can cross and ignore it.
thanks .keep updated.

Posted on Nov 23, 2009

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Hi,

Try using the upgrade advisor.

It will scan the computer for potential issues with your hardware.

Here is also Download link for the drivers.

Posted on Nov 20, 2009

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Hi alex_keay,

First thing you need to have is the current .net installed, then
Uninstall completely using driver cleaner in safe mode and reinstall with security software and firewall turned off and internet disconnected.

Now instead of using the ATI all in one package driver/CCC. install the CCC first and then the driver only (in this exact order). For some reason, if i install driver first, you'll get the resolution but you won't be able to isntall the CCC. If you install the CCC you'll have the CCC program but you can't open it until you install the driver afterwards. The fun of being on the bleeding edge. Good Luck, Mark

Posted on Nov 20, 2009

  • Mark Taylor
    Mark Taylor Nov 20, 2009

    Hi Alex,



    The .net component can be found in your programs. If you go to your control panel and click on add or remove application, it should show up their. There are multiple versions of .net that microsoft came out with. .net 1.xxxx version 2.xxxx and version 3.xxx the current versions is 3.5XX

    You should really have a copy of at least one of version 1,2 and 3. Each .net has different processes for different applications that people write into their programs. Usually, when you install a program it may tell you that you need to install this added program and provide it for you. But, lately, programers are assuming all computers have it. Not necessarily true. After you check to see if you have .net (which is free) you can find it HERE. for version 2, which was most commonly used. You can find links at the bottom of that page for other versions.



    The uninstaller is a register and software clearner made by Microsoft, and it goes in and cleans up what you've already uninstalled, but unfortunetly again, programers get lazy and don't erase all traces of their product, especially in the register. So, Microsoft came up with this program that compares what you've earsed and what remains, and deletes any left over debrie. So, once you click the link and save it to your desktop, just run it and it does what it's suppose to, without any intervention on your part. So, yes, it's generic but also built by the guys that created this mess in the first place.



    What your going through I"ve been through personnally, and the method was by trail and error, but it finally took hold when I did it in the order suggested.



    Hope this helps!



    Mark

  • Mark Taylor
    Mark Taylor Nov 24, 2009

    HI Alex,



    The Visual studio 2005 distributable is separate from .net, so your fine installing that. And you shouldn't need to disable anything on the board.



    The order that I took was as if I had just installed OS 7 for the first time, and made sure that there was no left over ATI files or CCC. From that point I install the CCC only. rebooted which it required, Then it came up in VGA mode, since the driver wasn't installed and OS7 had no traces of it. At that point I knew I was in the clear. Then I installed the drivers and it worked. Oh, you know, have you updated OS7? I did it after a reinstall of OS 7, since I noticed that some of the drivers that OS7 was installing during their updates were conflicting with my card. I have the HD 5870, If this is a new install of OS7, you might want to reinstall it over any updates. Let me know.



    Thanks
    Mark

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Hello and thank you for using Fixya's services.

By default, Windows 7, installs a "generic" driver for all video graphics cards. A way to install the newest one is by doing this:

Download and install the new driver (I assume you have done this already). Go to device manager and right click on video graphics card that needs the driver. Right click and choose "update" driver. Lead the path to the new driver.

This will force the driver in and it will be accepted.

I would like to let you know that during the beta testing, radeon video graphics cards were having many issues. Since then, Microsoft has released updates for Microsoft 7, I believe close to 56 already.

It is always a good idea to perform the updates manually and make sure they are all installed. To do this, go to start menu and search for windows updates. Open the updates box and run update, download and install.

Please let me know if this has helped or if you have further questions.

Posted on Nov 19, 2009

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    You know, when I had problems with my Linksys adaptor (while trying the beta of Windows 7) I searched everywhere online. This one guy came up with a quickfix type driver that solved my problems. I bet you can find the same if you look around. Meanwhile, I will see what I can find on it also.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    As for the intel error message, you will need to reinstall the chipset driver. This can be found on intels website.

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