Question about Brother MFC 420CN All-In-One InkJet Printer

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MFC420CN - ControlCenter3 not compatible with Windows 7

I upgraded to Windows 7. The MFC420CN works, Windows 7 installed all the drivers. However, ControlCenter3 does not work. Brother is no help. They have not upgraded the software to be compatible with Windows 7, and they may never do so. Is there a way to get CC3 to work? Alternatively, since I use CC3 mainly to scan to a pdf file, is there software that will scan to a pdf?

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  • Stanley Feigenbaum
    Stanley Feigenbaum Nov 19, 2009

    What's a corporate complaint letter and how does one get started?

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  • Master
  • 1,011 Answers

No, I suspect that this is Brother's proprietary code.

It is up to the manufacturer to continue with the development of code to support the newer operating systems. If Brother has announced a driver for printer then they should release code for any ancillary programs to allow the printer to work properly.

If Brother is telling you that they have no plans to fully support their product under Win 7 and the printer is fairly new then I would start with a corporate complaint letter.

Don

Posted on Nov 19, 2009

  • Don  Farrell
    Don Farrell Nov 20, 2009

    A Corporate Complaint Letter is just that.



    You either write a complaint to the Chair of the Corporation and snail mail it or send an e-mail.



    I know they get watched very closley because that was part of my job description while I was the Critical Situation Manager with Lexmark Technical Support.



    Don

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