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Copies from original are oriented to top, lose part of material.

I communicated with your support section about my brand new all in one printer. It prints fine from the computer to the printer but when it copies, the copy is not oriented correctly. It is always 3 to 4 spaces to the top. Some documents lose part of the original copy material. I have communicated once and was given two solutions to my problem. One was to Power cycle the product and the other was to Reset the product. None worked and am requesting further assistance. My printer model is C4680 All-In-One Printer. Bought in Oct 2009

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Sorry, but I need your help here.

What support group are you speaking of?
What is the make and model of your printer?

I'll take a shot in the dark here and recommend that you check to see if you can set the unit to "Scale to Fit Page'.

Also, make sure that the printer does not have a "No Print Zone" around the perimeter of the page. This would force an imposed hard boundary on the page.

One other thing you can try is to reverse the document on the glass. Place the top of the document toward the opposite side that it is pointing to now.

Don

Posted on Nov 19, 2009

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