Question about Epson Stylus RX500 All-In-One InkJet Printer

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New cartridges not working

My printer has been very trouble free up until now. I replaced the cyan cart and that color just won't print at all.  I did enough head cleanings that I needed to replace the yellow (that was working fine) and now have the same problem with both colors.  I've never used anything but Epson brand replacements.
Any suggestions?

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Re: New cartridges not working

Sounds like an issue with the printer itself. better check the unit's warranty status.

Posted on Jan 26, 2008

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One of my cartridges does not work

Start out by running a "nozzle check" in the printer setup screens. If the cyan isn't printing a full pattern, then do a "clean" pass, up to 3 times. If three times doesn't fix the missing color pattern, it's possible that the cart is defective, and isn't flowing ink.

Dec 22, 2015 | Epson Stylus Nx430 Small-in-One Printer

1 Answer

HP 4700 not printing cyan

If your printer is missing a color it could be caused by (off the top of my head) 3 possibilities.
1. High voltage board
2. laser/scanner assembly for that color
3. DC controller might need a firmware upgrade,
Run the PQ diagnostics, check the cyan color
Run the Cartridge Disable diagnostic. Remove all cartridges and take the black cartridge and insert it where the cyan normally is. If the black prints in the cyan slot, your cyan cartridges are bad. If the black doesn't work then go to #3 above. It won't cost any money to upgrade the firmware. If it still doesn't work call in a printer tech.
At this point you may need a printer tech.

Nov 01, 2011 | HP LaserJet 4700 Printer

2 Answers


You can find the user's guide here which lists all the parts and supplies. Here's the cartridge information from the manual:
  • HP Color LaserJet black print cartridge Standard black cartridge CE260A
  • HP Color LaserJet black print cartridge High-capacity black cartridge for CLJ4525 models only CE260X
  • HP Color LaserJet cyan print cartridge Cyan cartridge CE261A
  • HP Color LaserJet yellow print cartridge Yellow cartridge CE262A
  • HP Color LaserJet magenta print cartridge Magenta cartridge CE263A
You can use the HP numbers to look for original or after-market replacements.

Apr 29, 2011 | Printers & Copiers

1 Answer

My cyan cartridge shows as empty. My black

No. You need all the cartridges installed with functioning chips for your printer to work. The reason why you need all the colors when all you print is black is because a small amount of color prints when you print black. The manufacturers want to make up their R&D costs on the printers by selling lots of expensive ink.

Nov 25, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

5 Answers

Printer reads out "Print Cartridge problem (Tri Color) Refer to device documentation to trouble shoot" I purchased this HP Officejet J4550 All-in-one unit new and haven't made any color pictures with it....

I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

Mar 10, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

New cartridge won' t print.

Was the cartridges lexmark factory replacements or was they generic replacement cartridges.

If they are generic cartridges you might want to buy lexmark cartridges because some generic cartridges will not work in some printers

Mar 03, 2008 | Lexmark JetPrinter Z22 Color InkJet

1 Answer

Inkjet cartridge

Cyan is the blue color cartdrige. It is placed where all carts are placed;-)

Feb 02, 2008 | Brother MFC 210C All-In-One InkJet Printer

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