Question about Bunn BT10B Coffee Maker
Hi - I had the same problem and wrote to Bunn via their CS link on their website, www.bunn.com , this was their helpful response:
Thank you for contacting Bunn O Matic.
I am ordering the parts and instructions needed to repair your machine. Those parts should arrive in 7 to 10 working days.
The repair kit does not include the water tray, but is designed to repair the area where the leak is occurring, even if the plastic is worn away. The water tray is not available from the factory.
Although there is no charge for these parts, if for any reason the repair doesn’t work, or if the machine leaks at a later date, that would mean your machine is not repairable. However, if your machine is not repairable, it would be eligible for our Exchange Program.
With the exchange program, your machine can be sent to the factory and exchanged for a new brewer at a savings of $30 to $40 off the retail price of a new machine.
If the repair doesn’t work, and you do want to exchange your machine for a new brewer, please go to our Web site, www.bunnomatic.com. When at our Web site’s Home Page, click on the “at Home” link. On the next page that comes up, click on the link for “Customer Support”. Once the drop-down menu appears, please click on “Parts and Services.” Make sure you fill out all areas on the “Parts and Services” form, including the model of the machine, the code number, and the exchange box. Once the form is completed, click on the Submit button.
Once I receive your form, I will let you know the procedures to follow to exchange your machine for a new brewer.
Posted on Mar 25, 2010
I presume that you are talking about the plastic pour-in tray, as this is the cause of most of these brewers leaking. I have seen some people repair these using hot glue, but that is a very temp. solution at best. The best way to repair these is to replace that tray. Maybe try your local Bunn repair facility to see if they have a used one hanging around. You can find your local service center on a list at www.bunn.com
Posted on Nov 26, 2009
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Posted on Jan 02, 2017
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