Question about HP Photosmart Premium C309A All-In-One Printer

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Can't Fax from HP Photosmart Premium (C309a) software

I can fax from the HP Photosmart Premium (C309a) device just fine. When I use the software on the PC to initiate the Fax, it won't, saying "Scanner was unavailable, Retry the fax". All fax self tests from device come back as good.

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Hello,

Let us start by doing a scan to your computer, are you able to scan documents and save it successfully to your computer? Next, are you using a software to fax from pc? You can use the HP Solution center or do it from the fax icon in printers and faxes. Make sure the software is installed properly on the computer. If all of these steps failed, let us do a reset on the machine. Follow the steps here Three Ways to Reset the PhotoSmart Premium Fax C309a All-in-One Printer.

Posted on Aug 16, 2012

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I have the same problem!

Posted on Nov 30, 2009

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

Hp photosmart will only fax locally


first can you make long distance phone calls. have they been bared from your service ??

Apr 23, 2014 | HP Photosmart Premium C309A All-In-One...

1 Answer

Hi, evrytime i send a fax through, i does'nt go through and then i get a error report, 389*. it's a photosmart C309a Hewllet packard. cheer's Rod


rror Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 13, 2011 | HP Photosmart Premium C309A All-In-One...

2 Answers

How do I change the language to english on The Hp Photosmart premium prinetr


You can reset the printer back to its factory reset and setup the language again. Follow the steps here Three Ways to Reset the PhotoSmart Premium Fax C309a All-in-One Printer. It is easier to do it from the hardware itself, easier to do it fresh from the start than navigating a language you can't understand. goodluck!

Dec 12, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Hp photosmart c309a I get error 387 after my first send fax. what shall i do?


there are 3 possible reasons you are getting this error.

First :It could be a bad phone cord connected. try with another phone cord.
Second : the phone cord you are using is 4 wire conductor ( HP printers use 2 wire conductor ) and
3rd : It could be faulty line ( There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.)

Solution : Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which all parameters it did not pass.

Jul 01, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

FAX error 390


http://www.fixya.com/support/t591727-error_code_390
Hope it helps!

Mar 06, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Photosmart c309a fax confirmation?


To enable fax confirmation via the device control panel
1. Press Setup.
2. Select Print Report, and then Fax Confirmation.
3. Select one of the following: On Fax Send, On Fax Receive, Send &
Receive
4. then press OK

Dec 11, 2009 | HP Photosmart Premium C309A All-In-One...

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