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Says remote fax error - Lexmark X4270 All-In-One InkJet Printer

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There was an error on the other end of the transmission....REMOTE=THEM (not you...you would be LOCAL).

There may be communication problems between the two units and they can't agree on their transmission speeds, protocols, etc. or the remote unit may be out of paper, ink, toner, etc....

Posted on Nov 19, 2009

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I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 05, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

I am getting a remote fax error when sending and receiving faxes. Why?


is the phone line stable..meaning no distortion ... if there is some distortion like static sound.. you won't be able to fax properly.. try enable to ECM mode in your fax unit.. ECM is error correction mode.. it should reduce the send/rec error...

May 20, 2010 | Office Equipment & Supplies

1 Answer

Hp printer 6313 all in have problem for fax. error number 351


The machine has a ECM (Error Correction)error.

Could be:
  1. The remote machine has failed to respond.
  2. The remote user has oressed the Stop button.
  3. Incompatability between two machines may cause the remote machine to abandon the call.
Try turning off ECM in the Fax Settings Menu.

Nov 24, 2009 | HP FAX 1250 Fax Machine (Black)

1 Answer

Recieve error 334 when sending fax but i am able to recieve faxes


Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334
Definition

The remote fax machine might be defective.

Solutions

  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

Sep 20, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Remote fax error when sending a fax


Does it only happen going to one certain fax destination or every destination? There are some things to try on the Lexmark web site.

Go to www.lexmark.com and click Support->Technical Support. Type in 4270 in the 'Search by Model' box. Type in 'Remote fax error' in the 'Search the Knowledgebase' box. There is a topic called 'Problems Sending a Fax to Specific Fax Machines' that has some good general tips.

Steve

Feb 26, 2009 | Lexmark X4270 All-In-One InkJet Printer

2 Answers

Hi, Remote Fax Error being displayed


Set the DRPD in the settings to 9600 and then try send a fax ...

Jan 29, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Hi, Remote Fax Error being displayed


What happens if you dial the remote fax number as a voice call on another phone? Does that number pick up? Does it give you the modem handshake noise? If not, the remote side has a problem.
Can you fax other numbers? What happens when you dial your own fax line from another phone? If your fax does not pick up and talk to you, your fax may have a problem.

Jul 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Remote fax error


pls check the configration of fax uncheck the remote option

Oct 08, 2007 | Symantec WinFax Pro for PC

2 Answers

Error


This problem is caused by the new security features that are added by SP2and above(for winXP). To prevent the error message and enable Fax Sharing, either update WinFax to version 10.04, or manually reconfigure the Windows XP security settings to permit Fax Sharing to work.

Oct 08, 2007 | Symantec WinFax Pro for PC

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