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Last night I turned my printer off by pressing the on button. The sreen said, " Shutting Down". I pressed the on button this morning expecting it to start but it didn"t. How do I start my printer? Thanks for your help.

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Try this:
1. While the printer is still turned on, unplug all cables and cords at the back of the printer.
2. Unplug the power cord also from the wall outlet...
3. Wait for two minutes.
4. Reconnect power cord to the wall outlet first.
5. Press and hold the pound (#) and six (6) buttons.
6. While holding down the two buttons, reconnect the power cord to the back of the printer and after two seconds, release pound and six buttons.
7. Turn on the printer if it turns off...

This message is caused by the hpcmpmgr.exe , program installed on most computers to support HP products, such as the HP Photosmart, Deskjet, and All-In-One printers. The error message is generated when the program becomes corrupt or conflicts with other system components. In order to resolve this issue, follow the steps below to install an updated version of hpcmpmgr.exe that will resolve this error (click the link).

Downloading and Installing the Update

  1. Click the "Download now" to begin downloading the update.
  2. When the File Download window appears, click Open to start installing the update.
  3. The Install Shield Wizard will appear and display information about the update. When the update has been successfully installed, a
    Thank you. You have successfully downloaded and installed the fix. Please restart your computer
    message will appear. Close all programs and click OK to restart the computer.

NOTE: In the event of an unsuccessful installation of the hpcmpmgr.exe update, the following message will appear:
Recommended update to resolve hpcmpmgr.exe and hpdarc.exe errors. There was an error while running the fix. Please try again.
If the product software is uninstalled and reinstalled at a future date, the patch will need to be installed again. HP Software Update will automatically offer the update for future downloading.

Let me know for the results. Hope helped with this.

Posted on Nov 19, 2009

Testimonial: "Thanks a lot. I just pulled the plugs as you indicated and when I plug them back in, everything worked. Thank you."

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