Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Scanner not recognizing software

Whenver I try to scan a document I get "Failed to Create Empty Document" and "Unable to communicate with HP scanning software". The HP tech had me delete all the software and reload it under a new user on my computer and it still doesn't work. It is on a wireless network and I have 2 other HP printers connected to this computer and have no problems with them. The printer, fax and copier work fine it is just the scanner I can't get to recognize the software.

Anybody that can help me I would appreciate

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  • Marie P Jan 11, 2008

    The only way to open it other than the scanner itself is the HP director and then go to scanner. I get the same messages. Still can't get it to work. Thanks anyway.

  • Anonymous Feb 17, 2008

    I get the "Failed to Create Empty Document" when I try scanning from HP Director. My work around has been to go into control panel and click on "scanners and cameras."

  • srmaster Feb 27, 2008

    I have a similar problem - and spent 2 hours with HP Online chat...their support went something like this: is your computer plugged in? do you have your printer turned on? you get the idea.

    I cannot scan from the HP Director nor from the printer - it says "You need to install or run HP software for this feature." i did get it to work by going to"control panel - printers and faxes - scanners and cameras - and scanned the image successfully from there."

    HP still has not been able to work out their software when people buy more than one inkjet or officejet to use on one PC. This will probably force me to buy another brand for my next printer. Take Care, Robert



2 Answers

Can't open it from that area. Thanks anyway

Posted on Jan 11, 2008

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Try opening the scanner from the START-ALL PROGRAMS-HP-ALL IN ONE

Posted on Jan 11, 2008


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    Seems like from what you told me that your scanner in itself is OK, the issue is on your computer.

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