Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Scanner not recognizing software

Whenver I try to scan a document I get "Failed to Create Empty Document" and "Unable to communicate with HP scanning software". The HP tech had me delete all the software and reload it under a new user on my computer and it still doesn't work. It is on a wireless network and I have 2 other HP printers connected to this computer and have no problems with them. The printer, fax and copier work fine it is just the scanner I can't get to recognize the software.

Anybody that can help me I would appreciate

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Re: Scanner not recognizing software - HP OfficeJet 7410 All-In-One InkJet Printer Printers & Copiers

Can't open it from that area. Thanks anyway

Posted on Jan 11, 2008

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Re: Scanner not recognizing software

Try opening the scanner from the START-ALL PROGRAMS-HP-ALL IN ONE

Posted on Jan 11, 2008

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I am unable to scan a document to save and them pull it up to a word processing program in order to edit it. I am using hp, 1200 series, version 2.10. Is there a version that would allow me to do...

If you want to edit a scan in a word processor, you'll need another program called OCR: optical character recognition. This program reads the scanned bitmap, tiff or jpeg, and converts it to text.

Whether or not an OCR program was bundled with your scanner or not is another story, and typically expects that you will use your existing scanner software to save an image to disk somewhere, in a format that OCR will understand.

You may wish to clarify whether the problem is the scanner (unable to scan), the driver that came with it (unable to save), or the OCR software (unable to export to word for editing).

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Which software to scan ?

Down load the software for your windows 32 or 64 bit here:

You need the full package to use the scanner.

To scan a picture or document, follow these steps: Step one: Load the item to scan You can scan from the scanner glass or from the ADF (Automatic Document Feeder) tray, if your product has one.
  1. Make sure that the product is connected to the computer.
  2. Turn the product on.
  3. Load the picture or document:
    • Scanner glass : Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
    • ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.
Step two: Scan the item
  1. Open HP Solution Center with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Solution Center
    • Double-click the HP Solution Center icon (c01810967.gif ) on your desktop.
  2. If you have more than one HP device installed, click the tab or icon for the product that you are using to scan.
  3. Use one of the following methods to start the scan:
    • For photos or artwork : Click the on-screen Scan Picture "button" in HP Solution Center.
    • For a text document with or without graphics : Click the on-screen Scan Document "button" in HP Solution Center.
    A screen displays to prompt for scan settings. If a settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. For the HP Solution Center "button" that you are using ("Scan Picture" or "Scan Document"), set the option to prompt for settings each time you scan, and then click OK .
    3. Start the scan again.
  4. Read through the various options for the scan settings. Make selections for at least the following items:
    • Scan to: Select your scan destination from the drop-down list.
    • File Type: Select the file type from the drop-down list.
    • ...Save Options...: (available only for certain "Scan to" destinations): For example, if you are saving to a file, click this option to select your Save Location .
    • Show preview...: Select this check box if you want to see a preview before the actual scan.
    c01940398.gifImportant : HP Solution Center software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  5. Click Scan . The preview screen might display, if you selected an option to show a preview. Use the options on the preview screen to make any desired adjustments before you complete the scan.
After the scan completes, it goes to the destination that you specified in the settings. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Using the scan button on your printer HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. c01940398.gifImportant: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want.

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Scan directly using Adobe software from computer

  • 1 Position the first page of your document on the flatbed scanner and close the lid.
  • 2 In Adobe Acrobat, under the File menu, choose "Create PDF", then "From Scanner" and then "Custom Scan."
  • 3 In the Scan dialog box, choose your configuration settings. This will vary based on the nature of the document you wish to scan (e.g. color or black & white, images or text).
  • 4 Click "Scan."
  • 5 When the scanning process is complete, Acrobat will ask you if you wish to scan more pages into the file. If you do, position the next page on the flatbed scanner and click "Scan More Pages." Otherwise, click "Scan Is Complete."
  • 6 Repeat the above steps as necessary to scan a multi-page document.

    Read more: How to Scan a Document into a PDF '
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    you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

    go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

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    Scanner not recognizing software

    I also have the same error and same 2015 printer in addition to my 7210.

    Anyone figure this out? HP tech level 2 support cant figure it out.

    May 23, 2008 | Printers & Copiers

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