Question about Brother FAX-2920 Plain Paper Laser

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When I send faxes the person receiving the fax is complaining that there is a solid black line appearing on the fax

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Hi there

it seems like there is some dirt or correction fluid on the scanner glass ,flip open the cover where the documents feed in you will see a glass ,clean this glass with a damp soft cloth this should solve the problem

Posted on Nov 19, 2009

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I Cannot Receive a Fax - the pages are blank


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Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

If the fax is still under warranty, go to warranty provider service.

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Check the wondow where the paper passes to be scanned. You will probably find some debris or white out stuck on the glass. That is usually the cause of vertical lines on sent faxes.

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When sending a fax, black lines runs thru entire fax, what to do?


Clean off the glass where the paper runs through.You have some dirt or other substance that is blocking the light for copying or faxing.

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When sending a fax on our Brother Fax-4100 the person on receiving end of the fax says it comes across totally black What is the problem??


If you make a copie. on your fax.

That is the same quality that you are sending over the phone line.

If the copie is total black

lift the document feeder see if there is anything on your optical glass.

But my experience tells me that the lamp has gone out also know en as the scanner asm.

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More than likely (since the problem is with sending and copying only) the mirrors inside the fax machine need cleaning. However, depending on what type of fax machine this is, this could be a pretty involved job. If you are pretty comfortable with taking covers off, you might try it, but if its a pretty expensive fax machine, I would call a professional.
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Try to make a copy on your fax. If the print out comes out ok, the person whis is sending has the problem and not you.

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