Audiophase kp1000 mp3 player

Hello,
That usually happens when you are using Windows Media Player to download music. WIndows Media downloads music into folders either by artist or the title of the CD. Your best bet will be to start over. Connect your MP3 player to your computer, if Windows Media opens close it. Go to My computer and click on MP3 player or Removable disk. It should say Internal storage. Right click on internal storage and select format. This will erase all your files in the MP3 player so please make sure you have copies of this files. After you are done formatting. Open Internal storage and leave the window open, it should be empty. Go to start, search, picture, music or video, check the music box and click search. All your music files should appear when is done searching, just click and drag one song at a time. into the the internal storage window. Remember do not use folders just click and drag one song at time. This should take care of your problem. If you still have any questions. Please contact Audiophase at 818-767-2843 ext 117