Question about Arris Computers & Internet

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Internet connection with arris modem does not go any farther than local

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  • 83 Answers

Check if:

  • the power cable is plugged in firmly in both ends?
  • reset the cable modem (use the reset button at the back of the modem)
If all led's stay off, and you are 100% sure that there is electricity on the powersocket, then there must be a technical problem. Contact UPC
Switch off the stand-by button, and you will be online again .
If the power-led is on and the online-led is blinking, then the stand-by button is active.

If the cable-led is continuosly on, then there is no data to/from the cable interface. Control if the cable is firmly connected
Reset the cable modem
If, after reset, there is still no data transfer, contact UPC.
If the Ethernet-led is off , then the ethernet link is disconnected.
Check if the PC or hub is firmly connected and/or powered


Ethernet link connected, but no traffic. Check if there is no problem with the hub, or check if there is no firewall blocking the traffic. Check also the tcp/ip settings

Posted on Nov 19, 2009

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Router cannot connect to the internet.


Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

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I cant get out to the internet when I connect the netgear router.


Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc

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How is Arris Telephony Modem installed?


Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

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try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem

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