Question about Xerox Phaser 8400 Laser Printer

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Our printer is showing fault reference: 07.010.43:46041. Can you identify the problem and offer help? Robert Savage

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7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems.

  1. Try to reboot. still nothing
  2. do the printhead restraints rotate correctly? They are black plastic peaces that pull the print head back to it's home possition. Replace the print head restraits.
make sure no ink is spilled in the printhead area that could also be causing the jam. Clean around the print head area.
also make sure that the printhead is not stuck to the wiper blade. if it is do the following:
Start the printer in diagnostics mode and run idiags test Exercise Heater - toggle Printhead heaters to soften the ink. Manual separate the wiper and Printhead. Set them in their home positions.

well good luck.

Posted on Dec 03, 2009

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Posted on Jan 02, 2017

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