Question about Toshiba Satellite 2455-S3001 Notebook

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When I turn on my laptop it goes directly to a password & I didnt turn on this password & it wont do anything until this password is solved & Ive tried everything

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  • Johnny Avery Nov 19, 2009

    Ive tried that before & tried it again with same result. Theres gotta be another way.

  • Johnny Avery Nov 20, 2009

    Ive tried reloading windows & the harddrive is clean where I did slave it but it wont even boot the harddrive until this password is fixed.It doesnt matter what CD I use it wont read it.

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  • Master
  • 830 Answers

Hello and thank you for using Fixya's services.

This is a brand new virus that is not even a month old. It gets in the system and takes over the "boot" procedure for computers. When you boot up, you are presented with a black screen and white letters asking for a password. Any passowrd that you enter gives you this answer: Password:X It almost looks like a bios password but cannot be bipassed because you cannot get into the bios.

I have had seven computers this week in my shop and here is how we resolved the issue:

Reset CMOS: For your laptop, you will need to take the battery out (battery on motherboard) for ten minutes and then replace. Boot up and you should be able to get back in. (the battery can be found on the back of computer. Unplug, flip over and unscrew the door(s) to find battery) It looks like a little watch battery, round.

Once you are in, Uninstall your current antivirus (it is hijacked and will need to be reinstalled after this process).

Download Kaspersky's free trial here and install (this will remove the new virus)

Run a scan on entire computer, getting rid of all malware, spyware and trojans.

I also highly recommend purchasing and installing Spyhunter from Engima. It cost $30.00. (They do offer a free download but it scans, shows you the infections and that's all. You must pay to remove) I highly recommend this tool as it has saved me many "working" hours removing viruses.

Reboot the computer after the scan and it will be all gone.

Please let me know if you have any questions.

Posted on Nov 19, 2009

  • 2 more comments 
  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    What operating system are you running?



    The only other way is to reformat the computer.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    You could try running a Linux Live CD (see if it get's you into a workable enviroment), such as ubuntu and scanning the entire drive. If the CD will boot.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    I am not sure what your resources are but if you have another computer, you can slave the hard drive and scan it clean.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 20, 2009

    Then it has to be a legit bios:



    http://www.tech-faq.com/reset-bios-passw...

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