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Hitachi External Hard Disk Dirve not functioning

I purchased Hitachi External Hard Disk Dirve on my last trip to the US. The details of the Hard Disk are as mentioned below : Serial No. : S/N : CEGAKEDF
Model : SIMPLE TOUCH BY HITACHI
320 GB
ST/320GB-CL
96202-00320-007
The Hard Disk is not functioning. Request if you could kindly let me know if i could have a replacement or will i get a rebate.
my email id is : pamela.castelino@nex-sales.com
Thanks & Regards
Pamela

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Well do you have the receipt of the Hard Drive? and does it cover the warranty period? if it does, go send the device back to the store where you've purchased it and have a replacement or refund.

Posted on Nov 19, 2009

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Posted on Jan 02, 2017

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There are some tests that can help you determine the gravity of the problem, or at least the cost of getting the data back.

- First, try on an other computer where you are sure that the USB ports are correctly working.
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You can also check if you hear the disk spinning up when you power the box in a silent room. This is likely to eliminate the reason nr 3.

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