Question about RIM BlackBerry Storm 9530 Smartphone

2 Answers

Tryed to updated with the black berry desktop manager for the mac and it got blocked and a message says "reload sofware 507, and it doesnt go on

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  • ies1992 Nov 19, 2009

    HI JENIFER, LOOK MAY BE I DIDNT TELL YOU THAT THE B B DOESTN RESPOND WITH THE ON OFF BOTON (THE RED ONE) I PULL OUT THE BATERY TO TURN IT OFF AND AS SOON AS I PUT THE BATTERY ON THE RED LED STAYS FOR A WHILE AND THEN A LINE WHITH THE ANOUNCE OF BLAKBERRY STARTS TO FILL AND THEN IT STOPS AND THE SCREEN GOES WHITE WHITH AN ANNOUNCE IN THE MIDLE THAT SAYS RELOAD SOFWARE 507.

    DOES THIS B B HAS A RESET BOTTON? I DONT CARE IF IT LOOSES ALL THE INFO DUE THAT I HAVE IT IN MY COMPUTER.

    THANK YOU


  • ies1992 Nov 19, 2009

    HI I WAS SINCRONIZING MY B B WITH THE B B DESKTOP MANAGER AND AS IT WAS MAKING SOME UPDATES THE B B JUST BLOCKED WHITH THE SCREEN IN WHITE AND AN ANOUNCE THAT SAYS RELOAD SOFTWARE 507 IT DOESNT RESPOND TO THE ON OFF BOTTONS SO TO TOURN IT OFF I HAVE TO PULL OUT THE BATTERY, THEN I PUT IT IN AND IT DO THE SAME, THE B B DESKTOP DOESNT CONECT DUE THAT THE B B STAYS LIKE BLOCKED. CAN I RESET IT OR WHAT SHOULD I DO?

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Hello and thank you for using Fixya's services.

I can recommend a couple of tricks and we can see if they work.

First, try rebooting the computer and the device. Plug the device back in and see if that helps.

Uninstall the blackberry software and reinstall. It may have a corrupt file from updated (usually automatic updates).

Try plugging the USB into another port after the installation to "activate" good drivers.

Have you added any third party apps to the device? Try uninstalling it and see if this fixes. Some third party apps have bad programming and cause errors.

Please let me know if this helps and I we can troubleshoot further if not.

Posted on Nov 19, 2009

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    Check in the back and see if there is a reset button. The newer ones may not have this as I have always had to use:



    ALT-RIGHT SHIFT-DEL as a hard reset.



    The desktop manager will not recognize at all? It sounds like it stopped right in the middle of a "flash" and the OS is corrupt.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 19, 2009

    Also try:



    Take the battery out for five or ten minutes and put back on. Don't turn on your phone. Connect to blackberry destop and try to update your software.

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Hi there,

You need to download the latest OS version from your service provider (AT&T, Verizon, etc.) and reinstall the OS.

Follow the below link to know how to upgrade the OS on a blackberry -

http://www.blackberryfaq.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

Good Luck!!

Thanks

Posted on Nov 19, 2009

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Hello there, my blackberry storm 9530 is requesting me for the Reload software:507


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What you need to try to do is reinstall the blackberry OS (operating system) on your device.

Assuming you have AT&T

First install Blackberry desktop manager it should be in the CD that came with the phone.

If you can't find it download it https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=5E695511C1F9656B8E3E63DAB060F469

Then download the OS software for your phone https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
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Connect your phone to your computer and start Desktop manager

Click on application loader, on update software click start, click ok on USB pin selection.

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