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I recently updated my antivirus software (Avast) and immediately my iRiver Plus 3 began having problems. The side media buttons have vanished, leaving the program stuck on video. Reinstalling the programs (and uninstalling the antivirus) has failed to fix the problem. I did encounter changes to my DVD programs (PowerDVD, DVD Shrink and Interactual), but I have resolved those by changing my video settings. But the Iriver Plus problem remains. Can you please advise?

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Hello and thank you for using Fixya's services.

Try doing a Windows restore back to the date before you updated Avast. This should fix all driver issues.

Please let me know if you have any questions.

Posted on Nov 19, 2009

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Sometimes AntiVirus software, even from names like Norton and McAfee, falsely detect good software as a dangerous download. If the player is NOT brand new, never-been-used, and fresh out of the box, then I would format the mp3 player first to make sure that there really isn't a virus on it. If it is brand-new, then you can either turn off the McAfee or change the settings (temporarily) which lead to automatically remove threats - make sure to reactivate this setting once the software is installed. Alternatively (perhaps even a better solution) - you can download a clean version of the software from iRiver's website - their support is fairly good - just click the Plus 3 link on their new, simplified website.

-Tha Mp3 Doctor

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Software / Media Transfer The E100 comes packaged with a disc containing iriver plus 3 media player, firmware updater, video converter, and Windows Media Player 11. If you have owned an iriver player, you are familiar with this software with the included iriver media player. This is a standard media player much like any other but has a few features catering to the iriver family of players, such as a firmware updater, ebook txt manager, and video converter. This media player is a bit different from Windows Media Player but still is straightforward and easy to use. If you don’t care for iriver’s media player you can always use any other MTP based media player to manage playlists and load your E100 since also included on the disc is a video converter and firmware updating utility.
If you don’t like to use media players to transfer the E100 will allow you to select either MTP or MSC transfer mode. This means it is drag and drop and also compatible with any OS. Drag and drop will work fine in MTP mode as well, but only if you are using Windows XP SP2 or Vista.

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can i suggest you try rockox http://build.rockbox.org/ this will give you more than the regular ole iriver software.
but if you really want to start fresh back up the e10 iriver software, format you e10, re-install iriver software, add your media back (i've done this with my kids ipods also..and it works like new)
good luck............feel free to rate if helpful

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My understanding, as a new user, is that IRiver plus 3 only communicates with the player via UMS mode, which is not the default. Windows Explorer and Windows Media Player only communicate through MTP mode. If you change from MTP (the default) to UMS, it will reformat the player and delete all your files.

In other words, do not use iriver plus 3 unless that is the only software that you want to use. Boing back to MTP mode after a sync or download will then delete all THOSE files you just downloaded.

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lol...
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Using Explorer try copying one song over into the music folder of the device. Then restart Plus so that it searches and finds a song present.

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