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My western digital 500 gb hard drive is not recognized

My western digital 500 gb passport hard drive is not recognized on any computer it connects. When the hard drive is connected to a computer a tone sounds, the lights on the side of the drive light up and the device gives of a slight vibration. Label on back reads ''MDL: WD5000ML-00 0710A
S/N: WXNY08S48345

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  • tgonzalez199 Nov 19, 2009

    It was only about ten days old when it stopped being recognized. It only had about 100gb of used space and mostly on movies from another reliable passport that still works

  • Helen Sturgeon Sep 14, 2012

    I have a Passport Elite and I need to get it back to it's original state, i.e., drivers, folders, set up. I made the mistake of formatting it. Can anyone help?

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Is there any solution

Posted on Mar 09, 2010

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That offten happeneds when your memorie space is low or many files have been corrupted.

Posted on Nov 19, 2009

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Hi i have a western digital passport 320 gb P/N WDBAAA3200ABK-00 S/N: WX00A9928509 RECENTLY MY COMPUTER IS NOT RECOGNISING IT PLEASE HELP


Try a different computer if it doesn't recognize it either than its fried a tech could still try to take it apart and pull out the internal hard drive to salvage some of the data. good luck

Mar 03, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

Western digital MY Passport (S/N: WXE308881149) when connected to computer it is not recognized.


MAKE SURE THAT WHEN PASSPORT IS CONNECTED, THIS MUST BE DONE WHEN PC IS SHUTDOWN TO BE ON THE SAFE SIDE. GO TO ADMINISTRATIVE TOOLS, COMPUTER MANAGEMENT, CLICK DISK MANAGEMENT. THEN RIGHT CLICK THE MY BOOK AND MARK THE PARTITION AS ACTIVE. IF THE UNIT IS "NEW" , MAKE SURE THAT THE SMARTWARE IS INSTALLED. SURE HOPES THIS HELPS..............JEFFXC

Feb 06, 2011 | Western Digital My Book Essential Edition...

1 Answer

My netbook does not recognize my wd


Did it ever recognize it?

Connect the Passport to a different (desktop) computer.
If it still is not recognized, then the Passport has a problem.

Nov 01, 2010 | Western Digital Passport WDXML800UE...

1 Answer

My computer wont recognize the drive or allow me to reformat my passport.


Try downloading the device driver from western digital site for your respective OS. And try formatting it with the western digital inbuilt software, which works great.

Jun 30, 2010 | Western Digital My Passport Essential...

1 Answer

My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

Apr 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

WD 500 GB Passport Formatting error


you may have a FAT32/NTFS format problem between your wd500 and your pc. or differently formatted partitions. right click on their device letters on 'my computer' and look at 'properties'. should tell you how they're formatted and # of partitions, etc.
just a guess!
good luck!

Sep 29, 2009 | Western Digital 500GB My Book World...

1 Answer

Dropped a WD passport drive, now it won't load. HELP!


Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Apr 07, 2008 | Western Digital Passport WDXML800UE...

1 Answer

Western digital my book 500 gb external hard drive


try to right click on "My Computer"->Manage-> Disk Mng.
Then try to see if you can recognize you this disk.
maybe you just need to change the letter or format it.

Apr 05, 2008 | Western Digital My Book Essential Edition...

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