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you need to have the software drivers installed..buy the cd..otherwise nothing will download or upload..there are NO online downloads available..already tried that route for weeks
here is a link for the instruction manual if you need it;
http://www.galileosplace.com/Instructions/GR-BC_Instruction.pdf
according to this, the camera part is a MR97310 - you can download drivers from here;
http://members.driverguide.com/driver/detail.php?driverid=367516
Hope this helps :)
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