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HP Officejet 6310 unable to scan refer to device documentation

HP Officejet 6310 all in one. When I want to scan a message comes up stating refer to device documentation to troubleshoot. Help!

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: HP Officejet 6310 All-in-one Scanning issues

I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Posted on Jan 02, 2009

  • 1 Answer

SOURCE: Need to scan - unable to on my HP officejet 5610xi All-in-One

open control panel -> go to scanners and cameras -> start the hp officejet 5610xi -> then it should start enjoi :)

Posted on Feb 24, 2009

  • 1 Answer

SOURCE: My HP Officejet 6310 All-in-One will not scan

Use thunmdrive then can scan

Posted on Apr 17, 2009

wgjohnson
  • 3 Answers

SOURCE: HP 6310 Scanner problem

Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

Posted on Sep 05, 2009

  • 37 Answers

SOURCE: Can't scan- Refer to device documentation to

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

Posted on May 19, 2010

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"


on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..

Oct 22, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

No scan options..refer to device documentation for toubleshooting. i have a hp office 6310 all-in-one


Even HP tech could not solve the problem. One expert told me to get a Brother and throw the HP 6310 in the gargabe!

Sep 12, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I try to scan a picture and I get meesage refer


Just try pressing copy see what happens.
Make sure you havbe a direct connection no network involved
At which place are you reading this message at the computer or at the printer
Since you are not clear I have to ask these boggus questions

Jul 31, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 6310 All-in-one Scanning issues


I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Dec 10, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP 6310 All in one scanning issue


hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Aug 25, 2008 | HP Officejet 6310 All-In-One InkJet...

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