Question about Whirlpool Ovens

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Oven shows F2 fault several times a week. The oven is less than a year old and we keep it very clean.

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F2 EO Shorted keypad/
key stuck
1. Disconnect power from oven for longer than 30 seconds.
2. Reapply power and observe for longer than 1 minute.
3. If failure remains, disconnect power, replace control, then go back to step 2.
F2 E1 Keytail unplugged 1. Verify that keypad is plugged into the connector on back of control.
2. Disconnect power from oven for longer than 30 seconds.
2. Reapply power and observe for longer than 1 minute.
3. If failure remains, disconnect power, replace control, then go back to step 3.

Posted on Nov 19, 2009

  • 4 more comments 
  • evansx Oct 26, 2010

    then what? I have replaced the electronic control board, part #: 8523665 (which replaces original Whirlpool part #: 8522869), cleaned the keytali with a pencil eraser before reconnecting it, got everything back together properly, and the exact same problem started right up again. is the keytail replaceable?

    it's a pain in the *** to plug that flexible ribbon into the slot, but I managed. is there a special tool that makes that process easier?

  • rbhome Oct 26, 2010

    i am not aware of a special tool. How long has it worked? It's 11 months later, so did the control that you put in work for this time period? It is possible to get a bad board. What is your model #?

  • evansx Oct 27, 2010

    nope, it didn't even work for a minute. as soon as I plugged the range back in, it went right to the E1 -F2- error code with corresponding beeps. I think I have figured out the solution, however, I will need to replace the touchpad (which Sears stupidly identifies as "switch") because the keytail (ribbon connector) is part of it and the error code indicates a keytail connection problem. I just hope I will be able to return the $116 control board that it turns out I don't need.

  • rbhome Oct 27, 2010

    good luck!

  • evansx Oct 27, 2010

    OMG, since ordering the only other part that could be causing the problem (the touchpad/membrane switch), I've done more searching and found a much simpler and FREE solution! simply cut a slip of heavy paper such as a matchbook cover or business card to the width of the keytail (connector ribbon) and slid it into the slot along with the ribbon. wedging the paper into the slot on the back side of the ribbon presses the contacts together and the problem is fixed!

    for anyone else getting this annoying E1 F2 error, try this solution first before ordering any parts. the touchpad and control board are expensive and can NOT be returned after they've been installed. I submitted my order for the touchpad last night at searspartsdirect.com and when I called this morning to cancel the order, the call center agent refused, stating that it's Sears company policy that they will not cancel or change any orders once they have been accepted. the product hasn't even shipped yet, but they will not simply call the supplier to stop the shipment, but rather insist that I must wait until it's delivered in four days, call AGAIN for a "return authorization number" (she would not give me that number before the part is received), ship the product back to them (at my own expense, I'd expect), and then wait for them to apply a credit to my MasterCard. I can't believe a simple square of paper could have saved me all of this expense, hassle, and aggravation.

  • rbhome Oct 27, 2010

    when the part comes from sears refuse it. The delivery person has to take it back.

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