Question about RIM BlackBerry Pearl 8100

2 Answers

For some reason, I can no longer hear or be heard when making a call. The call goes through and the phone works perfectly only in the speaker mode. When I go to applications, profiles and try to change the options from loud to vibrate, etc.,the "Off" option/line at the bottom of the choices has a red X over the speaker icon. I've pulled the battery and rebooted twice but nothing changes. I've scrolled down to the advanced options bar and none of those choices seems to help. Can you advise ASAP.

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  • ssilver677 Nov 19, 2009

    I'm a real novice ... where would I find the firmware to download?

    I'm just feeling this is a key stroke solution.

  • ssilver677 Nov 19, 2009

    One minute it's fine, the next it's DOA.

    Anyone else have a suggestion?

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2 Answers

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  • RIM Master
  • 2,923 Answers

Sorry to hear about all your issues. I would recommend reloading the OS or update the firmware on the device.

But before doing it, you need to make sure to back-up all the files using the Desktop Sync Manager of BlackBerry. Then "wipe" the BlackBerry before reloading the OS. Unfortunately, you may need to contact the manufacturer because they know which version of software that will work with your phone.

After this, the problem should be resolved. Have a good day!

Posted on Nov 19, 2009

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  • Master
  • 708 Answers

What I would try is upgrading the firmware as this will reload the modules that control the microphone and internal speaker.

If that doesnt work then the speaker itself is the problem. The speakerphone is a seperate speaker.

If a new speaker doesnt work then there is a fault with the phone and you should try warranty on it.

sorry for 3 solutions, just wanted to cover all possibilities.

Posted on Nov 19, 2009

  • Chris Yelton Nov 19, 2009

    this website will have any updates available. You will need a cable to connect phone to your PC or laptop.



    http://na.blackberry.com/eng/services/pe...



    my brother has a blackberry and his did the same thing and they had him try the above steps and his ended up having to be replaced.

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