Question about Brother HL-2170W Laser Printer

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We got our Hl 2170W laser printer using air miles (2008) The printer is making a lot of noise because there is a gear inside that is not turning well. How are repairs covered with an air mail purchase? Sincerely, Carol Lawson

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No matter how you purchased, Brother machines have a one year warranty. You will need a receipt to show purchase date or they can check the serial number for manufacture date. 1-800-276-7746 is the Brother cust. support line where they can tell you where the nearest service center is.

Posted on Nov 18, 2009

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Posted on Jan 02, 2017

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Brother 2170W quit working with Mac Lion. Drivers download did not help. Solution?


  1. Uninstall printer - Apple, system preferences, Print and Scan, select printer, click on minus sign
  2. Turn printer off for 15 seconds then turn back on.
  3. Once printer has gone through its usual startup, reinstall printer. (Click on + sign).

Aug 14, 2011 | Brother HL-2170W Laser Printer

1 Answer

Brother HL-2170W printer is plugged in and will not turn on.


How old is this printer?

Have you tried another power outlet? If, so are any lights emitting from the device?

May 03, 2011 | Brother HL-2170W Laser Printer

2 Answers

HOW DO I REMOVE PAPER JAMS IN THE HL 2170W PRINTER. MANUAL FEED


How to Clear a Printer Paper Jam - Click Here
Please give the positive feedback. Thanks for using Fixya. Anand Kumar Fixya

Apr 16, 2010 | Brother HL-2170W Laser Printer

1 Answer

Why is HL 2170W printer saying it is offline. It is wireless and I used Netgear


Go to the computer Control Panel, select Printers, right mouse click on the printer and choose Use Printer Online. See what happens.

Mar 16, 2010 | Brother HL-2170W Laser Printer

1 Answer

Turn on my brother hl 2170w printer -led lights up tone and drum yellow error is red and nothing else-doesnt even warm up there is no paper jam nothing-printer just sits there.


To reset the drum message:
Open the front door
Press and hold down the white button for about 4 seconds. Once all 4 LEDs are lit, release the button.
Close the front cover. Make sure that the Drum LED is now off.

Feb 09, 2010 | Brother HL-2170W Laser Printer

1 Answer

Whenever i use my brothe 2170w laser printer the house lights on the same circuit dim. This happens no matter which outlet I use, in my house or office


A laser printer consumes quite a lot of energy when printing, the fuser must be quickly heated up to a proper temperature. Plug some other power-hungry device in this socket, like an electric kettle or heater, and see if it's causing the same effect. If it is, then the building wiring is poor and you can't do anything about it.

Nov 28, 2009 | Brother HL-2170W Laser Printer

1 Answer

I have a brother HL-2170W and I keep on getting the message to clean the wire. I have done what they said to do and it still coming up and will not print. I also brought a new drum and put it in and that...


The drum should have fixed that, sometimes I use canned air to blow out the area under the blue tab, and it helps. Make sure you wipe the contacts where the drum contacts the sides inside, beyond that you may need a new engine board.

Oct 29, 2009 | Brother HL-2170W Laser Printer

1 Answer

Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.


Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
Brother HL-2170W downloads Homepage

Also download the manual and guides for your printer:
Brother HL-2170W manuals

And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
Bother HL-2170W FAQs & troubleshooting

Sep 02, 2009 | Brother HL-2170W Laser Printer

1 Answer

Power overload with Brother HL-2170W


It might just have been that outlet in the surge protector is bad when you tried to use it, it might have shorted the system out

Aug 23, 2009 | Brother HL-2170W Laser Printer

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