Question about RIM BlackBerry? Tour 9630 Smartphone
First of ll try reinstalling the Desktop Manager.Make sure you install the latest one from the below link:
Open the Desktop Manager and in that click on Application loader.
and when prompted for your device password enter an incorrect value (4 character minimum) 10 times. This will trigger the automatic wiping and scubbing of device. Upon completion, you which will enable you to reinstall the device software through the DM (which will now correctly display status as connected).The total wiping and scrub process may take about 2hrs.
This should fix the issue.
Thank You for using fixya.
Posted on Nov 18, 2009
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Posted on Jan 02, 2017
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