Question about HP Officejet 6310 All-In-One InkJet Printer

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HP OJ 6310 All in One Paper Jam

My printer says there is a paper jam, but I have checked everywhere and there is not a paper jam. There is no paper anywhere in the machine. The warning will not go away even after I have unplugged and reset the printer. How can this be solved?


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  • KimLackey Mar 13, 2008

    I did check everywhere for the paper jam. I could not find any little pieces. I have unplugged and reset the printer. I pulled the cartigages out. Still nothing. I am not quite sure what to do now.

  • cavebear65 Mar 13, 2008

    Erroneous "Paper Jam" message. No jam in machine, no paper scraps. Cartridge will not go "home" when front panel is lifted.

  • tatom May 07, 2008

    I recieved a paper jam notice, there is no paper anywhere to be seen? I continue to receife a carriage jam alert that states open door, clear carriage jam and then press ok to continue? I have performed this a dozen times and continue to receive the same alert?

  • 53Rocket Jun 01, 2008

    We purchased our HP6310 in Jan 2008. Carriage Jam started before we had printed anything. Followed steps that HP prescribes and they agreed it was a hardware problem. HP exchanged for a new HP6310 which immediately had the same Carriage Jam. Requested another replacement from HP. They promise to arrange help or a new printer, but they do not follow-up.



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Check for a small piece logged inside, remove the toner cart and check that, take paper out and check under that

Posted on Jan 10, 2008


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Paper jam. How do I get the little door open in the back to get to the paper jam on a HP 6310 all-in-one Bill


The printer as a kind of lock at the back, just try follow the arrow drawn there to unlock the printer and to be able to clear paper jam, pls off the switch before doing that.

]good luck.

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Paper jam message no paper jam cartridge gets stuck HP 6310 all in one

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 11, 2010 | HP Officejet 6310 All-In-One InkJet...

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there are a lot of paper sensor in it. i dont say buy new one , check sensors where they are and try to clean

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Hp 6310 officjet all in one paper jam error

This video won't help if it's really broken, but shows you what to do for a recurring jam on the 6310.

Apr 01, 2009 | HP Officejet 6310 All-In-One InkJet...

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Paper jam

try resetting the printer to a default and try printing again

Feb 06, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer


I have 4 hp printers. And usually a paper jam tell me I need to open the back of the printer to check is something is there. What is the substance of the paper you are using?

Oct 25, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Continual Paper jam HP Officejet 6310

There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.

Jul 07, 2008 | HP Officejet 6310 All-In-One InkJet...

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