Question about HP Office Equipment & Supplies
I cannot get the unit to work at all, it will not turn on or off. On the display screen I get the error message 83C00020 and the memory card light continues to blink on and off. I will not print, scan,fax or copy. I cannot override, I have tried the # and 6 reset but to no avail. I have called tech support and they said it was a 'hardware' problem that could not be fixed at home. Of course, they wanted to sell me a new printer!?! Any suggestions? I am stumped and frustrated.
Posted on Mar 04, 2010
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Posted on Jan 02, 2017
Try unplugging the printer from power for about 10 minutes and then reconnect it and see if that will reset it. You mentioned the error code 83c00020 is that on the printer screen or somewhere else?
I wasn't able to find that exact error is that the way the error actually displayed?
Reply back and let me know. Hope this helps. Please remember to rate this information.
Posted on Nov 16, 2008
SOURCE: Error: OXc18a0201
The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!
Posted on Sep 29, 2009
Testimonial: "Thanks for the great fix. The new look on my face was priceless. "
Press *(star) and # (hash) together on the printer and let go.
Key 1 then2 then3
Press the right arrow key until the onscreen menu shows System Configuration
Press right arrow key until failure status is displayed
I think there was another OK after this but not sure????
Keep pressing cancel til you get back to the main menu then
Unplug from power for 1 minute then plug back in
Power back on.
Posted on Mar 07, 2011
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