Question about Dell J740 InkJet Printer

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Dell J740 won't print black text - the page is blank - have reinstalled it and put in new ink - goes thro motion of printing but only prints any colour parts (its 5 yrs old) PC is dell inspiron (1yr old) operating on Windows Vista

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  • judy6 Nov 24, 2009

    Hi Thanks for your reply = its a proper Dell T0601 one - + its the 2nd one I've tried! It just stopped printing black - nothing seems to work - do you think its time for a new printer! - Judy

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  • 1,011 Answers

Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Posted on Nov 18, 2009

  • Don  Farrell
    Don Farrell Nov 24, 2009

    No, I strongly suggest that you call Dell support and let Dell tell you how they will correct the problem.



    Don

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