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I have a GE electric double wall oven. The lower oven works well. However, the upper oven is not heating properly. In fact, the elements weren't heating at all until I removed the thermostat knob and chipped off a hard substance from the screw area on the oven. I don't know what it was. So now the elements are heating, just not like they are so suppose to. GE Model #JKP27G, Serial #607205G.

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  • PeepAnne Nov 18, 2009

    Thanks! I forgot to mention that the elements are new. They were replaced when we initially noticed the problem (2 years ago). In fact, we had the old ones tested and they were ok. A repairman came out and told us that we needed to replace the entire control panel. But it would be hard to find. I found the control panel in stock at partselect.com. So, do you think the problem might be the thermostat control or the entire control panel? By the way, do you have any idea what the substance was I had to chip away? PeepAnne

  • PeepAnne Nov 18, 2009

    Sorry, one more comment. I know we did not wrap any white fiber glass tape around the terminals. Would that make a difference?

  • PeepAnne Nov 18, 2009

    Thanks for the solution and the quick response!

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  • Kitchen Ranges Master
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U are going to need to replace the thermostatic control for the upper oven and the heating element as well, most likely the heating element is going out and has damaged the thermostat, the connections sound like they were burnt or heat damaged, this always requires a new part, any local appliance parts store can supply these parts or order them for you.here are te general instructions on how to replace the ovens heating element.

Instructions Things You'll Need:

  • Screwdriver
  • New bake element
  • Electric tape
  • Fiberglass tape
  • Flashlight
  1. Step 1 The first step when it comes to working on your electric oven, is to turn the breaker OFF! This is extremely important, because most electric ovens require 3-phase, 220-volt electricity to operate, and that voltage won't only hit you hard, it can kill you.

    Place a sign on your breaker panel stating that you are working on the electric.
  2. Step 2 Remove all of the racks from the inside of the oven. If it makes it more comfortable, you can even remove the oven door by opening it and sliding it off of the "arms" which hold it in place.
  3. Step 3 Locate the bake element. It resembles a metal tube that's been bent into a square shape and it is located on the bottom of the oven's interior.

    Be sure that the oven has not been used in a while and that the element is completely cool.
  4. Step 4 It can be quite dark inside the oven, so grab your flashlight and shine it to the rear of the oven's interior to locate where the bake element is connected to the oven wall.
  5. Step 5 There will be two screws holding the bake element in place. Remove the two screws and place them somewhere where you will not lose them.

    Now, pull the bake element out of the oven wall. There will be wires attached to each "leg" of the bake element.

    Note: There is usually not much wire to work with, so do not pull too hard. Once you have about 4 or 5 inches of wire exposed, place a piece of black electric tape over the wire at the point where it enters the oven. This will help keep the wire from falling back inside the hole.
  6. Step 6 At the point where the wires are connected to the bake element, you should see a screw. Remove the screws and separate the wires from the bake element. Throw out the old bake element.
  7. Step 7 Connect the wires to the new bake element the same way as you removed the old one, connecting one wire to each leg of the element with the screws. Wrap a layer of white fiberglass tape around the terminals.

    Next, push the wires back through the holes in the rear of the oven until the bake element is back in position. Use the screws to secure the new element in place.
  8. Step 8 Replace the oven door if you removed it earlier and turn the breaker back on. Turn the oven on and you should see your bake element flare up.

    You may notice some smoke coming off of the element as it heats up for the first time. This is OK, as these are just oils burning off of it. The smoke will stop in a few seconds.
  9. Step 9 That's all there is to it! Let the oven cool back down and replace the oven racks.

Posted on Nov 18, 2009

  • yadayada
    yadayada Nov 18, 2009

    the fiber glass tape is resistant to heat for obvious reasons, u should wrap the connections with it if there is any poss of them touching metal parts nearby, otherwise it should be ok. Never use regular electrical tape to the fact it is flammable.

  • yadayada
    yadayada Nov 18, 2009

    if the thermstatic control is seperate from the the control panel then just try replacing the thermostat that goes into the oven, but of course it can be either part casuing the problem, but would go with the T-stat 1st.

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