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How do I get my Bluetooth mouse and keyboard to work again after installing Vista Service Pack 2?

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  • Dell Master
  • 6,487 Answers

There's a big chance here that you're bluetooth mouse and keyboard wont work with Windows Vista since not all device s have driver for Vista to double check that it will be better if you check the manufacturers web site to see if there's a driver for Vista for that keyboard and mouse and if there is download it and the that should resolve the problem........

Posted on Nov 19, 2009

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Posted on Jan 02, 2017

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1 Answer

My laser logitech bluetooth mouse won't connect to the laptop again


Hi,

1. Change batteries
2. Go to control panel
3. Click Bluetooth Icon
4. Delete the Bluetooth Mouse
5. Click on Add new wireless device
6. Press the pairing device on the keyboard
7. Bluetooth Mouse will be detected
8. Follow the onscreen instructions

Hope this helps, Tried it several times and it works perfectly

Mar 23, 2010 | Logitech Wireless Access Duo Optical...

1 Answer

After installing Vista Service Pack 2, my Bluetooth mouse, keyboard and printer no longer function. I used a USB mouse and keyboard to see if I could activate the Bluetooth devices again. I was unable to...


Try updating the device drivers for you bluetooth mouse and keyboard. I dont know what SP2 changed by way of bluetooth or input devices but, I do know it had a number of security updates. If you want to give it another try...maybe a resync of your bluetooth may help as well.

Nov 19, 2009 | Dell XPS 420 PC Desktop

1 Answer

My Microsoft Bluetooth Mouse will not stay connected to my system


1. Go to Start->Run and type in "services.msc" and click OK
2. Find "Bluetooth Support Service" in the list of services and double click to open the properties window
3. Click on the "Log On" tab and select "Local System Account" for "Log on as:"
4. Click Apply and OK
5. Right click on "Bluetooth Support Service" and select stop then right click on "Bluetooth Support Service" again and select start
6. You may need to reconnect your bluetooth devices; everything should be working now.

Nov 18, 2009 | Microsoft IntelliMouse Explorer Bluetooth...

1 Answer

My keyboard has just stopped working - it's cordless - how do i connect it again


Hi,
I suggest that you try to do the bind process again.
Remove the keyboard batteries for 15 to 20 seconds. Reinstall the batteries, and reattempt the bind procedure.

Please open the below link to view the steps to troubleshoot issues with Wireless Keyboard or Mouse.
"http://support.microsoft.com/kb/838398"

You may also try performing the below mentioned troubleshooting steps:
"http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1001057"

If you are using a Bluetooth Keyboard or Mouse, please check if the Bluetooth is turned on in the Computer and pairing of the device is done successfully.
  1. Download and install all Bluetooth updates available online
  2. Verify the internal Bluetooth adapter is enabled.
  3. Verify the Bluetooth Support Service is started and set to automatic.
  4. Verify the internal Bluetooth adapter is set to discoverable mode.
  5. Verify the Bluetooth device is turned on and charged properly. Refer to the manufacturer's instructions for proper configuration.
  6. The Bluetooth device may be out of range or too close. Try moving it closer or a little further away.
Please open the below link to view the steps to troubleshoot issues with Bluetooth Wireless Keyboard or Mouse.

"http://tinyurl.com/29ucvvf"

Thanks,
Mithun

Nov 01, 2009 | HP D8597A Keyboard

1 Answer

My dell bluetooth mouse stopped working. I replaced batteries, but does not work. I have studio laptop with built in bluetooth card


what OS are you running, is it vista? if so, I had same problem. the dell Tech had me uninstall service pack 2 and then the mouse would activate properly

Sep 29, 2009 | Dell U0636 Mouse

1 Answer

How to install on Dell computer


1. install your mouse bluetooth software which
comes along with the mouse.
2. if not you can change or install new usb
mouse.

thanks
ehsan (md_ehsan_1@yahoo.co.in)

Jun 16, 2009 | Anycom Bluetooth Mouse & USB Adapter...

2 Answers

Dell bluetooth keyboard/mouse bundle


i just got the bluetooth keyboard and mouse but i dont know how to get them to work. can any body help?

Jun 06, 2008 | Dell Wireless Keyboard Optical Mouse w0147

1 Answer

Logitec V270 bluetooth mouse freezes


I found no solution but plenty of similar complaints on the V270 on other than just Vista machines. I will suggest finding another model mouse and check it for Vista compatibility before buying.
I am using a Logitech M-RBB_DEL4 mouse made for Dell, it's bluetooth and works flawlessly on my XP machine along with the keyboard it came with. I will try the one I just ordered on my Vista machine when the BT Keyboard and Mouse arrive.

Apr 21, 2008 | Logitech V270 Cordless Optical Notebook...

1 Answer

Installing a French ( Brand is Genius) keyboard to my Dell computer.


Pair to a Bluetooth Device (new and re-pair)
  1. Locate the Bluetooth icon in the lower-right corner of the computer screen, and compare the status to Table 1.
    (The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)

    Bluetooth Icon Status Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device.
    Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired). Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the
    Online User's Guide. None When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article:
    "How to Download and Install the Latest Dell Wireless Bluetooth Driver" Table 1: Bluetooth status
  2. Verify the following conditions have been met:
    • Batteries are Installed in the Mouse and Keyboard.
    • The Bluetooth adapter, USB Bluetooth adapter or 13/19-in-1 Media Card Reader is installed in or attached to the computer.
    • The latest version of Dell Bluetooth Wireless Keyboard and Mouse Bundle is installed,
      if unsure refer to Dell Knowledge Base Article: "How to Download and Install a Driver"
    • The Bluetooth device you are going to pair is within 30 ft. (10 meters) of the computer.
  3. Right-click the Bluetooth icon in the system tray.
  4. Click Add a Bluetooth Device.
  5. Turn on the Bluetooth mouse and press the Bluetooth connect button on the bottom of the mouse. The Bluetooth LED on top of the mouse should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
  6. Click Next to start searching.
  7. Click the icon for the mouse to highlight it and then click Next.
  8. The connection is set up automatically. Once the connection to the mouse has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the mouse indicates it is connected.
  9. SetPoint will now launch and ask to check for updates, click OK. If an update is available click to download it.
  10. After the update has been applied, click OK.
  11. Turn on the Bluetooth keyboard and press the Bluetooth connect button on the bottom of the keyboard. The Bluetooth LED on top of the keyboard should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
  12. Click the box next to My device is set up and ready to be found and then click Next to start searching.
  13. Click the icon for the keyboard you want to connect to in order to highlight it and then click Next.
  14. When the keyboard is connected, the Confirm Keyboard Connection screen appears. A passkey that has been generated for the keyboard is shown. Type in the passkey as it is shown on the screen. Note:
    The keyboard can only store one passkey. The passkey is unique to each computer. If you try to connect the keyboard to more than one computer, the passkey is changed each time you create a connection.
  15. The connection is set up automatically. Once the connection to the keyboard has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the keyboard indicates it is connected. You are now be able to use the devices.

Aug 25, 2017 | Trust Silverline Direct Access 12879...

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