Question about Microsoft IntelliMouse Explorer Bluetooth Wireless Optical Mouse, Retail Pack (MOMS60)

1 Answer

My Microsoft Bluetooth Mouse will not stay connected to my system

Problem

My Bluetooth Mouse will not stay connected to my system. I replaced the batteries after the system let me know they were low. When I reconnected the mouse, the system finds the mouse and tells me it is "connected" . . . then, a second later is says "not connected".

Background

I've had the same configuration for 2 years. The only recent system change was an update to Windows Media Play - from v10 to v11 immediately prior to replacing the batteries in the mouse. The keyboard continues to work just fine. It is recognized by Windows (Bluetooth Devices).

When I add the mouse (using the Bluetooth Device Wizard) it searches and finds the mouse (new device). I select "Don't use a passkey". The systems connects to the mouse and then I "Finish". The mouse now shows up in the Bluetooth Devices window. But, it does not show a status under the device - neither "connected" or "disconnected". If I close Bluetooth Devices and Reopen it, the mouse is no-longer listed as a device - only the keyboard shows up.

I've gone through the routine of adding the mouse about 5 times - changing batteries, rebooting, etc in between each attempt to get it to stick.

Any assistance in solving this issue will be greatly appreciated.

Device Hardware:

  • MS IntelliMouse Explorer for Bluetooth
  • MS Keyboard Elite for Bluetooth
  • MS Bluetooth USB transceiver

Environment:
  • HP Media Center PC
  • Pentium D, 2.80ghz
  • 3gb Ram
  • 1tb HD (300mb free)
  • WinXP, SP3

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1. Go to Start->Run and type in "services.msc" and click OK
2. Find "Bluetooth Support Service" in the list of services and double click to open the properties window
3. Click on the "Log On" tab and select "Local System Account" for "Log on as:"
4. Click Apply and OK
5. Right click on "Bluetooth Support Service" and select stop then right click on "Bluetooth Support Service" again and select start
6. You may need to reconnect your bluetooth devices; everything should be working now.

Posted on Mar 09, 2010

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  1. Windows XP
  2. Click Start, and then click Run.
  3. Copy and then paste (or type) the following command in the Open box, and then press ENTER: services.msc
  4. Double-click the Bluetooth Support service.
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