Question about Toshiba Satellite PSAG0U-02D00M Notebook
It would appear that your laptop is infected with spyware / malware.
You can verify this by answering the following: is the hard drive light constantly on after boot up? If the hard drive is constantly running, then you probably have spyware running in the background and this is causing the laptop to "freeze".
Disconnect the laptop from the Internet and see if the laptop will respond after a period of time after boot up. Spyware uses the Internet connection - removing this connection should allow the comptuer to start responding.
You will need to perform the standard procedures to remove viruses and spyware. Make sure your antivirus is up-to-date and at least install a free version of an anti-spyware removal tool. Microsoft offers Windows Defender for free, LavaSoft also offers a free version of their Ad-Aware program.
Install the anti-spyware program and run a deep scan, reboot and repeat. You will need to do this at least 4 times to clean out the "Last Known Good" restores as well as the currently running image.
Posted on Nov 18, 2009
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Posted on Jan 02, 2017
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