Question about Toshiba Satellite PSAG0U-02D00M Notebook

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My laptop is freezing up soon after start up. It takes a long time for the system to initialize, it is an instant problem as it has worked perfectly up until now. When we opened the screen this morning, the same windows were up that we left off with last night. However, the cursor would not come up and I couldn't get it to do anything, it was frozen. We shut it down by hitting the power button, then when we started it back up, there was a black screen with the option of normal start up, safe mode, etc. We chose normal start up and thereafter safe mode as well. Either way, as soon as the home screen opens and you try to click on anything, the pointer changes to the spinning circle and it is unresponsive. Thank you for any help as this has come at an awful time to have computer issues.

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It would appear that your laptop is infected with spyware / malware.

You can verify this by answering the following: is the hard drive light constantly on after boot up? If the hard drive is constantly running, then you probably have spyware running in the background and this is causing the laptop to "freeze".

Disconnect the laptop from the Internet and see if the laptop will respond after a period of time after boot up. Spyware uses the Internet connection - removing this connection should allow the comptuer to start responding.

You will need to perform the standard procedures to remove viruses and spyware. Make sure your antivirus is up-to-date and at least install a free version of an anti-spyware removal tool. Microsoft offers Windows Defender for free, LavaSoft also offers a free version of their Ad-Aware program.

Install the anti-spyware program and run a deep scan, reboot and repeat. You will need to do this at least 4 times to clean out the "Last Known Good" restores as well as the currently running image.

Posted on Nov 18, 2009

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