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Take a paper clip and bend it open. Then stick it in the little hole on the bottom of the DJ - that is the reset button. If that doesn't work you should call Dell and see if they are willing to replace the unit.
If you have any more questions, just come back here and leave a comment - I'm happy to help.
This have been my sons second mp3 player in less then 1 month. His mp3 players keeps freezing up and I have tried every item available. This is really frustrating. I purchased this for a Christmas present and it has not work for a month straight.