Question about Lexmark Optra C710 Laser Printer

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Lexmark Optra C710 keeps on having paper jams

Our C710 keeps on getting paper jams. The paper is then always stuck in the compartment just after the fuser rollers. It looks like it does not make the 90 degrees turn in those cases. The paper always all crinkled up afterwards.

both a new transfer belt and fuser rollers were installed recently.

Any idea what could cause this problem?

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  • 1 more comment 
  • Ronald_j Jan 10, 2008

    What exactly do you mean with the rear door? The fuser is all the way at the front of the printer.

    I tried to put paper painters tape over the inside of the fuser cover to smoothen it, as the paper is guided into its 90 degrees turn by this. This had no effect.

  • Ronald_j Jan 11, 2008

    Weight is 80Gr/sqM. I am not sure about the finish. It does not say on the package.

    I have the following data:

    Mondi Business paper
    Ideal Quality, economy
    for Laser, Inkjet printers and copiers
    ISO9706

  • Ronald_j Jan 11, 2008

    I was thinking that the rollers attached to the door might fail to grab the paper. But I cannot see what exactly goes wrong as the door is closed when it happens and unfortunately it is no transparent.
    Next time when it happens I will try to open the door very slowly and catch a glimpse of how exactly the paper is jammed.

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Make sure the rear door is properly seated on it's hinges. Also look for any burs in the plastic guides that the paper might be catching. If you see any burs, try to smooth them out with a nail file or something.

Posted on Jan 10, 2008

  • 1 more comment 
  • Dean Joly
    Dean Joly Jan 11, 2008

    I've seen this kind of problem caused by the incorrect paper being used. What weight and finish of paper are you using?

  • Dean Joly
    Dean Joly Jan 11, 2008

    Ok, probably not paper then. Must be something with that door since you have a new fuser.



    There might be a bad sensor though but that is rare.



    Examine the exact area when the leading edge of the paper gets stuck, something has got to be out of place or broken. A replacement door might be a good option that shouldn't cost too much.

  • Dean Joly
    Dean Joly Jan 16, 2008

    That is the best bet, you need to find out exactly where the leading edge of the paper is catching.

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