Question about HP LaserJet 4600dn Color Printer

2 Answers

Error 49.4c02 - HP LaserJet 4600dn Color Printer

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Error 49.4c02:

Printer Error 49.XXXX - A critical firmware error has occurred. - - Turn the printer OFF then ON. If the error continues, then contact HP Technical Support.

Generally speaking, this error will occur if you are using an outdated firmware build.

Don

Posted on Nov 18, 2009

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    Don Farrell Nov 18, 2009

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Hi,

Printer error 49.4c02 may occur due to corrupted print queue.

Just clear the queue and restart the printer and the error may be fixed.

This would seem to work for most cases. If none of them are corrupted, check to see if any of them are in an uncommon size.

Larger printings tend to result in this error as well.

Check if it's the cause by clearing the queue then printing normal-sized documents instead.

The error may also be caused due to complicated fonts as they are harder to read, especially if they're in color or written in a pdf format.

If this is the cause of the error you can either stop printing such documents and update the drivers or firmware.

The drivers may contain bugs which cause the printers to act this way, so updating them will solve the problem.

Posted on Jun 30, 2011

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Posted on Jan 02, 2017

xcanox
  • 32 Answers

SOURCE: 49 4C02 error

Well I was having the same problem. I cleaned out the queue by canceling the job that it was having the problem with. Turns out the data being sent to the printer was corrupt in this case.

Posted on May 30, 2008

  • 17 Answers

SOURCE: problem with our printer 5200tn

From the Service Manual:

49.XXXXX ERROR
alternates with
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt data
during transmission to the printer. Other
causes include poor-quality parallel cable,
poor connections, or home-grown programs.
On rare occasions, the formatter is at fault
which typically appears as a 79 Service Error.

  1. Turn the printer off and then on.
  2. Press Stop to clear all print jobs from the printer memory.
  3. Turn the printer off and then on.
  4. Try printing a job using a different software program. If the job prints, try using the original software program to print a different job.
NOTE If the error message
only appears when using
certain software programs,
contact the software program
vendor for assistance.

Posted on Dec 18, 2008

  • 154 Answers

SOURCE: Hp CM8060 error code 49

This error is typically due to some sort of data corruption. If this is happening on a single file, it could be that file. It could also be related to the individual software sending the print job, bad print commands or invalid. Although rare, a bad cable or connection can be to blame.

First step is to restart the printer, clear all jobs with the Stop button, restart printer again. Then try printing from another program, such as txt editor. If ok, then print a different file from original software, if ok, then print original file. 

If failure is with final print, the file is corrupted for printing, recreate file.
If failure is with original software see if there is any updates.
If failure is there directly after restart, try updating printer driver (this is not be a bad idea anyways).

If none of this works, it may well be a formatter board issue, requiring technical service.

Posted on Mar 05, 2009

  • 4 Answers

SOURCE: Service Code 49 4c02

Try to upgrade the firmware on the printer, if that error still occurs after the firmware upgrade, you should try and use PCL driver rather than PS driver.

Posted on Sep 18, 2009

seeker5211
  • 1089 Answers

SOURCE: service error 49. 4c02

Go to hp.com download and install the latest firmware.
Follow the directions.

Posted on Aug 22, 2010

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The printer will not print because of service error 49,4c02


Hello thanks for using FixYa

error 49.4c02 is a critical firmware error that occur which cause the processor on the formatter to abort operation.This type of error can be because of invalid print commands,corrupt data,or invalid operations. Sometimes electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables or poor connections,
To solve this try this solution step by step
  • Turn the printer off and then back on.
  • Try printing a job from a different software application. If the job prints, go back to
  • the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
  • f the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
  • Turn the printer off.
  • Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
  • Remove all EIO devices from the printer.
  • Turn the printer on.
  • If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each
  • device.
  • Replace a DIMM or EIO device if you determine that it causes the error.
  • Remember to reconnect all cables that connect the printer to the network or computer.
  • If the error persists, final option is replace the firmware
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2 Answers

49,4c02 error to continue turn off then on


I would try clearing your print que as it could be a corrupt print job and disconnecting your network cable and reboot the printer, make sure you have the latest firmware. hope this helps

Nov 24, 2009 | HP LaserJet 4700 Printer

1 Answer

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Hi 123sha:
49.XXXX
PRINTER ERROR
To continue
turn off then on
A critical firmware error has
occurred that caused the
processor on the formatter
to abort operation. This type
of error can be caused by
invalid print commands,
corrupt data, or invalid
operations. In some cases,
electrical noise in the cable
can corrupt data during
transmission to the printer.
Other causes include poorquality
parallel cables, poorconnections,
or home-grown
programs. On rare
occasions, the formatter is at
fault, which is usually
indicated by a 79 Service
Error.
1 Press CANCEL JOB to
clear the print job from
the printer memory.
2 Turn the printer off and
then on.
3 Try printing a job from a
different software
program. If the job
prints, go back to the
first program and try
printing a different file. If
the message appears
only with a certain
software program or
print job, contact the
software vendor for
assistance.
4 If the message persists
with different software
programs and print jobs,
disconnect all of the
cables to the printer that
connect it to the network
or computer.
5 Turn the printer off.
6 Remove all memory
DIMMs or third-party
DIMMs from the printer.
7 Remove all EIO devices
from the printer.
8 Turn the printer on.
9 If the error no longer
exists, install each
DIMM and EIO device
one at a time, making
sure to turn the printer
off and on again as you
install each device.
10 Replace a DIMM or EIO
device if you determine
that it causes the error.
Try new network card
pdouglasss

Jun 18, 2008 | HP LaserJet 4650 Color Printer Manual...

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